Access Coordinator II - Department of General Surgery

Children’s Hospital of Philadelphia • Philadelphia, PA

9d • $27 - $34 • Hybrid

About The Position

The Access Coordinator II is the point of contact for all referrals and patients from initial phone call until start of treatment including receipt of clinical and demographic information required for initial visit. This position is responsible for receiving and processing all incoming phone calls, and web requests from patients, families, and referral sources.

This position completes pre-registration, coordinates appointments; collects registration information and works with the schedulers to coordinate appointments for patients before and/or after their first visit. This role also assists patients in retrieving all materials necessary for their initial appointment and ensuring that all have been reviewed as appropriate by the clinical team prior to the initial patient appointment. This position also serves as a liaison between patients/families and the financial counselor(s) and case managers.
About the Division
This Access Coordinator II will be required to be on-site for the first 6-12 months for training. After successfully completing orientation a hybrid schedule will be available: 4 days onsite and 1 day a week working from home.
The ideal candidate will have complex appointment and surgery scheduling experience and the ability to manage multiple tasks accurately in a fast-paced clinical environment.

Requirements

• High School Diploma / GED - Required
• At least three (3) years Coordinator experience - Required and
• Previous experience in fast paced pediatric healthcare environment, scheduling experience - Required
• Individual must be organized, dependable, and able to make independent judgements.
• Excellent telephone and communication skills are required as is proficiency with computer systems and programs.
• Ability to multi-task and prioritize
• Compassionate listening skills and ability to diffuse high stress situations and conflict resolution
• Requires experience with and high commitment to customer service
• Skill in developing and maintaining effective relationships across disciplines and with medical and administrative staff, patients and the public.
• Excellent verbal and written communication skills.
• Excellent organizational, accountability, critical analysis and problem solving skills.

Nice To Haves

• Advanced experience in complex scheduling - Preferred

Responsibilities

• Educates referrer/family about next steps and what is required for initial visit to CHOP
• Assists schedulers in coordinating complex appointments, procedures, and services
• Obtains insurance information and coordinates with Financial Counselor to verify benefits and to obtain proper authorization(s)
• Obtains all clinical information required for initial visit
• Receives and tracks clinical documents from external hospitals to centralize process and minimize loss of documents; communicates receipt of documents to appropriate clinical team(s) in preparation for the visit
• Assists in development of systems and processes which automate referrer communications
• Works closely with clinical teams while physically located in clinic work space.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees