Access Clerk

CAREY COUNSELING CENTER INC • Huntingdon, TN

55d • $14

About The Position

Carey Counseling Center, Inc. was established in 1970 as a not-for-profit community behavioral health center. We are dedicated to serving Northwest Tennessee by offering a full range of community-based, behavioral health services. Our staff is made up of highly-trained, caring professionals who are dedicated to helping individuals and families in our communities cope with mental illness, while contributing to the overall health of our communities. Carey’s commitment to providing leading edge technology in behavioral health services has established the corporation as one of the most respected community mental health centers in West Tennessee.

Summary:
Under the immediate supervision of the Access Center Coordinator and the administrative supervision of the Outpatient Clinical Director, interviews incoming clients or representatives by phone and gathers necessary information to direct new referrals, etc. to appropriate disposition.

Requirements

• High School diploma or equivalence is required.

Nice To Haves

• Experience in a mental health setting is preferred but not required.

Responsibilities

• Coordinates and communicates effectively via telephone calls and email system.
• Conducts telephone interviews with prospective clients or the referring individual to obtain demographic information to begin and complete the intake process.
• Accurately assists in centralized scheduling for providers of the agency.
• Reviews potential client insurance and facilitates authorization if indicated.
• Productively handles at least 40 calls a day related to client care or services and documents accurately.
• Have adequate knowledge and provide accurate information regarding the agency and services offered.
• Follows all guidelines outlined in the CAREY Policies and Procedures Manual including Corporate Compliance Policies.
• Is expected to have regular and predictable attendance to ensure coverage for the Access center.
• Other assigned duties by supervisor or management to meet the needs of the organization and work cooperatively with others.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees