Access Center Operations Manager

Pinnacle Treatment Centers • Mount Laurel Township, NJ

58d

About The Position

Operations Manager, Access Center We offer competitive salaries, a full benefits package, Paid Time Off, and opportunities for professional growth. Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 35,000 patients daily. Our mission is to remove all barriers to recovery and transform individuals, families, and communities with treatment that works. Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment. As the Operations Manager, you will support Access Center operations efforts in a variety of initiatives for Pinnacle Treatment Centers. You will be responsible for leading supervisory teams of Care Coordinators, ensuring timely access to care and adherence to company and department policies and procedures. The role will also support the Director of Operations Director with other department leadership to create, maintain, and improve department processes and practices.

Requirements

• Bachelor's degree in business administration or management or the equivalent in working experience.
• Five (5) years of relevant admissions and community relations management experience.
• Prior experience within healthcare access center operations, preferably in patient access or revenue cycle management
• Valid driver's license in good standing
• Ability to travel up to 10% as needed

Nice To Haves

• Master's degree
• Experience of the treatment industry
• Ability to coach teams in a group setting

Responsibilities

• Provide leadership, coaching, training, and development to Care Coordinator teammates.
• Perform quality assurance assessments and monitor teammate key performance indicators (KPI's).
• Assist in managing schedules and shifts for 24x7 Access Center.
• Conduct report audits for report integrity, ensuring compliance and accuracy.
• Receive and process inbound inquiries from phone, email, and chat.
• Assess potential patients' treatment needs, locating facility and level of care that coincide with patient's clinical and medical needs.
• Execute all required Care Coordinator tasks as needed.
• Communicate and collaborate with various departments and locations to ensure smooth patient transitions through Pinnacle Treatment Center services.
• Cultivate and maintain relationships with referral sources to enhance referrals to Pinnacle Treatment Centers, working with business development.
• Collaborate with Admission Center leadership and locations to assess bed availability and plan for future admissions
• Act as a contact point in the Director of Operations' absence.
• Other duties as assigned.

Benefits

• 18 days PTO (Paid Time Off)
• 401k with company match
• Company-sponsored ongoing training and certification opportunities.
• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
• Discounted tuition and scholarships through Capella University.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees