Manager, Access Business Operations

Denver Health • Denver, CO

2d

About The Position

We are recruiting for a motivated Manager, Access Business Operations to join our team! We are here for life’s journey. Where is your life journey taking you? Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all: Humanity in action, Triumph in hardship, Transformation in health. Department Operations Management Job Summary Provides enterprise-wide support for ambulatory patient access initiatives, focusing on maximizing the availability of ambulatory care, reducing patient wait times for care, and ensuring that provider and clinical resources are optimized to meet patient needs. Oversees personnel and financial management specific to assigned operations. Leads a team responsible for designing and implementing access-related programs, including provider and resource template design and scheduling workflows. Builds collaborative relationships with clinic practices, the Appointment Center and IT. Drives the ambulatory access KPIs related to improving appointment volume and lead times, enhancing the patient experience, and maximizing the use of the Epic infrastructure to promote best practice access approaches. Analyzes and evaluates service for quality improvement including productivity, strategy, budget, and development of performance standards.

Requirements

• Bachelor's Degree in Hospital Administration, Business Administration, Public Administration or a related field Required
• 4-6 years Typically, six years of professional experience in healthcare administration.
• Related experience in ambulatory administration, project management, operations management, business development, IT system management preferred.
• CADENCE-EPIC Scheduling & Tracking Patient Appointments - DHHA - Denver Health and Hospital Authority
• Ability to train and develop team members
• In-depth understanding of hospital and clinical services
• Knowledge of operational management, project management and improvement practices sufficient to be able to accomplish assigned objectives
• Ability to systematically gather information from a variety of sources, analyze information, identify implications, draw appropriate conclusions, generate viable alternative solutions to a question or problem and evaluate the consequences of choosing each alternative.
• Ability to interpret, adapt, apply and create guidelines and procedures
• Ability to present to large groups and have quality public speaking skills
• Ability to develop training and instructional material
• Knowledge of electronic health records, Epic Cadence application knowledge preferred
• Ability to build partnerships with physicians and department leadership
• Proficiency in data analysis
• Exceptional communication, motivation, and people management skills
• Proficient in Microsoft Office Suite
• All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Nice To Haves

• Master's Degree Preferred
• Related experience in ambulatory administration, project management, operations management, business development, IT system management preferred.
• Knowledge of electronic health records, Epic Cadence application knowledge preferred

Responsibilities

• Designs and implements patient access programs
• Tracks and optimizes key access metrics
• Articulate and execute initiatives to improve ambulatory access operations, with a focus on template and capacity management
• Partner with the Appointment Center and operations staff to identify scheduling and template optimization opportunities and drive standards across the supported lines of business
• Demonstrate creative and innovative thinking and proactive problem-solving skills
• Continuously evaluate opportunities for improvement in operational workflows across the organization
• Ensure scheduling templates incorporate best practices for clinic throughput, clinician workflows, and patient access
• Provide the Epic application architecture design to IT for system build; partner with IT to plan for the implementation of the build; partner with clinic staff to coordinate communication, testing, and validation
• Facilitate governance committees and reconcile competing priorities for template modifications
• Sponsor the administrative aspects of enterprise access principles, policies, and standards, ensuring translation of operating principles to workflows and ongoing monitoring
• Manages and sustains access policies, processes and initiatives to keep programs effective and scalable (50%)
• Establish team workflows, quality assurance standards, and performance metrics aligned with organizational objectives
• Monitor resource and provider templates and report on insights
• Monitor KPIs and forecast supply and demand, partnering with clinical and administrative leaders to optimize scheduling templates in alignment with clinical effort
• Develop reports with key trends and data-driven recommendations (30%)
• Lead, mentor, and develop team members to achieve departmental goals and maintain high-quality standards
• Build high‑performing teams
• Collaborate with team and template builders to translate recommendations into system changes
• Champions a culture of accountability, continuous improvement, and collaborative problem‑solving (20%)

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans
• Free RTD EcoPass (public transportation)
• On-site employee fitness center and wellness classes
• Childcare discount programs & exclusive perks on large brands, travel, and more
• Tuition reimbursement & assistance
• Education & development opportunities including career pathways and coaching
• Professional clinical advancement program & shared governance
• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

What This Job Offers

• Job Type: Full-time
• Career Level: Manager