Access Audience Services Representative (Access ASR)

Chicago Humanities Festival•Chicago, IL

19d•$18•Hybrid

About The Position

Working closely with the Audience Accessibility Coordinator, the Access ASR will work alongside the Audience Services Representatives (ASRs) to facilitate ticket and accessibility requests, as well as any accessibility needs at events, being the frontline voice of CHF. They provide friendly, welcoming customer service to people of all ages and abilities by email, phone, and virtual chat. They work independently as project leaders and together with their box office peers.

Requirements

Minimum one year experience in theater box office, customer service/hospitality, or call center.
A demonstrated commitment to excellent customer service and enjoy working with the public.
A professional demeanor with good communication skills.
Tech-savvy with solid computer, data entry, and database management experience.
Strong organization skills and attention to detail in a fast-paced environment.
A demonstrated resourcefulness and independence in problem solving/troubleshooting.
A demonstrated flexibility and grace under pressure.
Prior training in diversity, equity, inclusion, and accessibility is required. Be sure to describe your experience in these areas.

Nice To Haves

Prior experience with arts or cultural organizations is a plus, though not required.
Experience with American Sign Language and Braille is a plus, but not required.
Experience with sensory friendly event production is a plus, but not required.

Responsibilities

Provide excellent customer service by phone, email, virtual chat, and in-person.
Effectively and accurately provide information regarding our events and membership program.
Responsible and accountable for properly handling transactions for ticket sales, membership, and donations, charging appropriate prices, and following guidelines for free and discounted tickets.
Carefully maintain customer records using our new custom ticketing system and donor database Raiser’s Edge.
Fulfill requests for accessible accommodations, which includes closed captioning, ASL interpretation, and audio description.
Serve as box office manager at assigned venues for in-person events, which includes interfacing with the public, processing ticket sales on-site, overseeing will call.
Meet with CHF and venue staff for site visits to become familiar with venue assignments in accessibility (typically 1-2 paid hours of site visits per venue scheduled).
Support and troubleshoot accessibility at events with the Audience Accessibility Coordinator.
Collaborating with the Audience Accessibility Coordinator on accessibility projects which include but not limited to, digital closed captioning, independent research and gathering data.
Assist administrative staff on projects as assigned.