Access Associate- Clifton Infectious Disease

TriHealth•Cincinnati, OH

8h•Onsite

About The Position

Looking for a role where your work truly matters? As an Access Associate in TriHealth’s Infectious Diseases department, you’ll be a welcoming, knowledgeable guide for patients facing some of the most complex medical conditions. You’ll support a team of expert, board‑certified physicians by coordinating appointments, ensuring accurate registration, and helping patients navigate their care with confidence and compassion. This is a dynamic, fast‑paced environment where attention to detail and empathy make an immediate difference. If you’re passionate about patient service, thrive on teamwork, and want to grow your career within a highly specialized, respected area of healthcare, the Infectious Diseases team is the perfect place to make an impact and build your future. We offer career growth opportunities, a comprehensive benefits package, and competitive pay based on level of education and experience.

Requirements

High School Diploma or GED Degree or GED (Required)
1 - 2 years experience Customer Service (Required)
Ability to operate multiple computer applications
Excellent verbal and written skills
Typing speed of 35 wpm
Medical terminology required within first year of employment if not already taken

Responsibilities

Performs Scheduling or Registration functions in a timely and accurate manner: working with TH ancillary departments to coordinate care and communicate with patients and physicians/offices to obtain information necessary to schedule and/or register patients.
Provide excellent customer service and answer patient questions and resolve issues.
Collect of copays, standard deposits and deductibles.
SCHEDULING: schedule physician ordered tests in accordance with department guidelines; correlate medical diagnosis with ordered tests/procedures for medical necessity purposes that is required to receive reimbursement.
REGISTRATION: educate patients on TH required legal compliance paperwork and provide financial triage (can properly direct patient with financial questions and explain concepts of insurance).
Ability to adapt to a dynamic workflow, appropriate volume of phone calls/registrations per hour and other identified departmental targets.
Follows regulatory and departmental policies for collection of data, patient safety and point of service collections.
Follow scripting, anticipates customer needs, problem solving skills, consistent and positive interactions with patients and co-workers.