Access Associate

TriHealth • Wilmington, OH

2d • Onsite

About The Position

We’re excited to welcome TriHealth Clinton Regional Hospital to our system—marking a new chapter in our shared mission to deliver exceptional care and strengthen our regional network. Location Advantage: Country Living with City Access TriHealth Clinton Regional Hospital (CMH) is located at 610 W Main St, Wilmington, OH 45177 and it is a 165-bed hospital located in the heart of Wilmington, Ohio—a charming community that offers the tranquility and friendliness of country living. Nestled in a scenic rural setting, Wilmington provides a peaceful lifestyle with easy access to urban amenities. It’s centrally located just an hour’s drive from three of Ohio’s major metropolitan areas: Cincinnati, Dayton, and Columbus. This unique location allows healthcare professionals to enjoy a relaxed pace of life while staying connected to vibrant city culture and entertainment. Work hours: Full time, 72 hours biweekly Day shift Job Overview: Performs Scheduling or Registration functions in a timely and accurate manner: working with TH ancillary departments to coordinate care and communicate with patients and physicians/offices to obtain information necessary to schedule and/or register patients. Provide excellent customer service and answer patient questions and resolve issues. Collect of copays, standard deposits and deductibles. SCHEDULING: schedule physician ordered tests in accordance with department guidelines; correlate medical diagnosis with ordered tests/procedures for medical necessity purposes that is required to receive reimbursement. REGISTRATION: educate patients on TH required legal compliance paperwork and provide financial triage (can properly direct patient with financial questions and explain concepts of insurance).

Requirements

• High School Diploma or GED Degree or GED (Required)
• 1 - 2 years' experience Customer Service (Required)
• Ability to operate multiple computer applications, excellent verbal and written skills, typing speed of 35 wpm
• Medical terminology required within first year of employment if not already taken

Responsibilities

• Ability to adapt to a dynamic workflow, appropriate volume of phone calls/registrations per hour and other identified departmental targets.
• Accuracy.
• Follows regulatory and departmental policies for collection of data, patient safety and point of service collections.
• Follow scripting, anticipates customer needs, problem solving skills, consistent and positive interactions with patients and co-workers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees