Access Associate

Rochester Regional Health•City of Rochester, NY

2d•$18 - $20•Onsite

About The Position

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families. Position Summary: In a customer service-oriented manner, interviews patients and/or their representative to collect required registration data, to include but is not limited to; demographic and financial data as well as obtain required signatures, communicates mandated patient information and verifies all information for accuracy. Process includes but is not limited to insurance verification, obtaining precertification/authorization, co-payment collection and communicating with patient and/or their representative with regards to their financial assistance needs. Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. It’s vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.

Requirements

2-year degree or equivalent combination of education and work experience preferred
Intermediate computer skills
Excellent customer service and communication skills
Associate degree preferred
One year of customer service experience preferred.

Responsibilities

Manage incoming calls while providing necessary information.
Greeting patients providing direction as needed and scheduling patient appointments
Complete the registration process for patients as defined by departmental policy
Verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
Collect and process payments when applicable
Manages incoming calls while providing necessary information.
Greeting of patients and/or their representatives and providing direction as needed.
Scheduling and/or prescheduling patient appointments.
Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy.
Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.
Verification of insurance eligibility/coverage and obtaining necessary precertification/authorizations when applicable.
Collecting/processing co-payments, deductibles and/or other types of payments. Provides an estimate of cost when applicable.
Reviews charges in charge review WQs for completeness and accuracy.
Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
Communication with external customers such as but not limited to; payers, physician offices and other departments.
Accurately sets up new patient record via Care Connect.
If qualified, may be asked to interpret on occasion.
Performs other duties as assigned.
Flexibility and transportation to other medical group locations or other affiliated locations required.