Access Analytics, Ambulatory Operations Consultant, Senior Manager

PwC•Philadelphia, PA

39d

About The Position

At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. As an operations consulting generalist at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story. Apply systems thinking to identify underlying problems and/or opportunities. Validate outcomes with clients, share alternative perspectives, and act on client feedback. Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. Deepen and evolve your expertise with a focus on staying relevant. Initiate open and honest coaching conversations at all levels. Make difficult decisions and take action to resolve issues hindering team effectiveness. Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Operations Consulting team you, you manage client engagements and produce solutions that involve healthcare provider industry operations. As a Senior Manager, you lead large projects, innovate processes, and maintain operational excellence while interacting with clients at a senior level to drive project success. You collaborate with cross-functional teams to achieve collective goals, develop financial models, and implement new processes and technologies to drive adoption and sustain improvements.

Requirements

Bachelor's Degree
8 years of experience

Nice To Haves

Master's Degree in Health Administration, Management Information Systems, or Public Health preferred
Epic certification in relevant modules (e.g., Cadence, Ambulatory, MyChart)
Excelling in healthcare provider or related consulting
Understanding healthcare provider industry operations and payment systems
Conducting thorough assessments of client ambulatory operations
Identifying opportunities for process enhancement and refinement
Developing financial models and future state staffing models
Creating key performance indicators to monitor operational changes
Collaborating with cross-functional teams to achieve collective goals