Academy Operations Automation Coordinator

Pax8

4d•$40,000 - $52,000

About The Position

Join Pax8 in the USA as an Academy Operations Automation Coordinator and help power seamless learning experiences — with operational excellence and automation-ready thinking at the core. ✨ Why this role is a big deal This is a hands-on, high-impact role for someone who loves turning moving parts into repeatable, reliable operations — and is excited about the shift toward automation and AI-enabled workflows. You’ll help keep Pax8 Academy running smoothly today while strengthening the data and process foundations that unlock smarter, faster ways of working tomorrow. 🚀 Life at Pax8 (and where you’ll fit in) Pax8 is fast-growing, people-first, and built for curious problem-solvers who like ownership and momentum. If you enjoy collaborating across teams, spotting friction before it becomes a problem, and making operations feel effortless for others — you’ll thrive here. Learn more about our culture and values here: https://www.pax8.com/blog/building-a-purpose-driven-culture/ and explore how Pax8 Academy supports our partner community: https://www.pax8.com/blog/propel-your-business-forward-with-pax8-academy/

Requirements

Proven experience in operations, coordination, customer service, or administrative support within a fast-paced environment
Demonstrated ability to manage multiple moving parts, prioritise effectively, and follow through with ownership
Considerable attention to detail — especially around data accuracy, status tracking, and process consistency
Strong comfort working across systems and spreadsheets, keeping inputs standardised and dependable
Curiosity about automation and AI-enabled workflows, with an instinct for spotting repetitive work and friction points
Clear, confident communication skills — written and verbal — across a variety of stakeholders
Collaborative approach, with accountability and adaptability in a high-growth organisation
Experience with tools used for documentation, project tracking, or workflow coordination (for example: knowledge bases, ticketing tools, automation platforms, or AI assistants)

Responsibilities

Run Academy operations end-to-end: coordinate onboarding, logistics, attendee tracking, and communications for Academy offerings (including coaching, live trainings, and peer groups)
Protect data quality: keep records accurate, current, and standardised across Academy systems so reporting and follow-through are dependable
Keep execution consistent: use checklists and defined workflows to ensure programs launch and run the same great way, every time
Spot issues early: notice gaps, exceptions, and operational breakdowns — and surface patterns so we can fix root causes
Support automation readiness: maintain clean inputs and structured data that enable future automation and AI-driven workflows
Document repeatable processes: capture “how we do the work” using approved templates so knowledge is clear, shareable, and scalable
Help test improvements: support validation of new workflows, forms, and system updates to ensure changes stick and outcomes improve
Identify automation candidates: flag repetitive manual tasks and process friction points that are ideal for automation
Coordinate across teams: manage requests to and from cross-functional partners (Sales, Enablement, Training, and more) with clarity and follow-through
Support admin and reporting: process orders, assist with basic reporting, and keep intake/tracking organised and timely
Keep guidance current: update SOPs, checklists, and operational guides as processes evolve

Benefits

Comprehensive medical, dental, and vision coverage
401(k) retirement plan
Generous paid time off and company holidays
Paid parental leave
Life insurance and disability coverage
Employee Assistance Program (EAP)
Learning and development support to help you grow
Additional wellbeing and employee perks designed to support you inside and outside of work
Non-Commissioned Bonus Plans or Variable Commission
401(k) plan with employer match
Medical, Dental & Vision Insurance
Employee Assistance Program
Employer Paid Short & Long Term Disability, Life and AD&D Insurance
Flexible, Open Vacation
Paid Sick Time Off
Extended Leave for Life events
RTD Eco Pass (For local Colorado Employees)
Career Development Programs
Stock Option Eligibility
Employee-led Resource Groups