Academic Support Services Technician

Cuyahoga Community College (Tri-C)•Westlake, OH

64d•$20•Onsite

About The Position

Provides a high level of support services in the Learning Commons including the Testing Center, Tutoring Services, Library, Media Services, and TLC/Open Lab.

Requirements

Associate's degree
Minimum two years of customer service experience and desktop support experience
Intermediate keyboarding, grammar, math, Microsoft Excel, Microsoft Word and Power Point skills
Excellent written, verbal, and interpersonal communication skills
Demonstrated record of interacting professionally with internal and external customers at all times in person, on-line and over the telephone
Excellent customer service skills
High degree of accuracy and attention to detail
Demonstrated ability to handle multiple tasks/responsibilities and respectively prioritize work.
Sensitivity to respond appropriately to the needs of the community

Nice To Haves

Bachelor's degree
Two years of A/V Experience with industry appropriate certification (Extron Certification)
Minimum of two years of functional supervisory experience
Five years of work experience in a community college/higher education environment
High proficiency in Microsoft Word, Excel, Power Point, Access and Outlook
Experience in Banner Information System
Experience with Assessment Testing

Responsibilities

Assists with college-wide user logon support and print management.
Acts as the initial point of contact and support in the response and troubleshooting for hardware and software problems.
Responds to faculty and staff needs for operational issues and assistance with operating equipment.
Provides technical assistance for special events: planning, set up, running, troubleshooting, and teardown.
Provides support for Media Services including equipment reservations, checkouts, inventory, and service tickets.
Performs campus repairs, preventative maintenance and functionality testing of ATCs, computer labs, and all classroom equipment.
Provides training workshops to students, faculty, and staff on the varying technologies at the site.
Administers College tests such as placement and student makeup exams both on campus and off-site as needed.
Administers other institutional exams such as credit by exams (i.e. CLEP).
Inputs placement scores into Banner.
Schedules tutoring, testing, and proctoring appointments.
Provides support for library circulation desk functions, including the safe-keeping and repository of library reserves and other materials, OhioLINK orders, and maintains site library holdings.
Participates in the efficient and accurate operation of the Learning Commons processes, procedures and equipment.
Maintains accurate and complete records of the Learning Commons.
Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.
Monitors patrons, provides routine information, and directs callers/visitors to appropriate personnel and/or departments for assistance.
Functionally supervises work study employees within the business unit.
Performs other related duties within the job grade and job classification as assigned.