Academic Support Services Team Lead (Doctor of Medicine Program, CLE)

Geisinger • Scranton, PA

2d • Onsite

About The Position

This position is responsible for providing high-quality, individualized academic support services to nursing students at Geisinger College of Health Sciences. The Academic Support Services Team Lead will apply principles of cognitive learning science to help students develop effective learning strategies, oversee a peer tutoring program, and support sessions designed to enhance academic success from pre-matriculation through graduation. This position requires professionalism, collaboration, and a commitment to student success. The Academic Support Services Team Lead will uphold the integrity and reputation of the institution and adhere to all relevant policies and procedures.

Requirements

• Bachelor’s degree in education, nursing, psychology, or related field required.
• Minimum of 3 years’ experience providing academic support services in higher education, preferably in a health sciences or nursing context.
• If driving is required in order to complete the essential functions of this position, a valid Pennsylvania driver's license is required.
• Use various office equipment, i.e., copier, fax, shredder, printer, etc.
• Demonstrated ability to build rapport and provide assessment and intervention services to graduate students.
• Demonstrated knowledge of learning theory, universal design, assistive technology, strategic study skills and effective time management planning required.
• Ability to develop an effective working rapport with students that include strong interpersonal and assessment skills.
• Data base management skills
• Strong computer skills to include data base management and Canvas.
• Identify problems, investigate the root-cause, and make recommendations for solutions
• Use verbal skills to transfer information to large groups and/or influence others
• Prepare business documents, client case notes, technical reports, manuals, articles, financial reports, etc.
• Financial management, budgetary responsibility, forecasting/projections, etc.
• Database and contact management software
• Desktop publishing
• Internet and email
• Presentation software
• Spreadsheet software
• Word processing software
• Follow established confidentiality policy, safety standards, or applicable regulation
• Knowledge of customer service best practices
• Leadership and supervisor skills
• Organizational skills

Nice To Haves

• Master’s degree in education, higher education administration, learning sciences, or related field preferred.
• Minimum of 2 years-Education (Preferred)

Responsibilities

• Provide individualized academic coaching to doctor of medicine (MD) students, focusing on cognitive learning science, metacognition, time management, and strategic study skills.
• Support the assistant director of the CLE with group workshops and learning strategy sessions tailored to the needs of MD students at various stages of their academic journey.
• Oversee and support continued development the peer tutoring program for MD students, including: Developing program structure, goals, and evaluation metrics. Recruiting, training, and supervising peer tutors. Coordinating tutorial sessions and managing logistics. Establishing systems for tracking participation and outcomes.
• Oversee the tutorial payroll and manage the school of nursing tutor budget of the CLE
• Monitor student progress and maintain accurate records of student contacts, referrals, and outcomes.
• Collaborate with faculty and staff to identify students in need of academic support and develop targeted interventions.
• Maintain a database system to track student engagement and outcomes for continuous program improvement.
• Assist with CLE programming, including orientation, graduation, and strategic planning initiatives.
• Attend Student Affairs staff meetings and contribute to accreditation reporting as needed.
• Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.

Benefits

• We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.
• Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.
• We know that a diverse workforce with unique experiences and backgrounds makes our team stronger.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees