Academic Support Programs Coordinator (Student Services Professional III)

CSU Careers•Fullerton, CA

14h

About The Position

California State University, Fullerton (CSUF) is a leading public university known for its strong academic programs and commitment to student success. As one of the largest campuses in the CSU system, CSUF fosters innovation, collaboration, and professional growth. The university values teaching, research, and service, creating an environment where students, staff, and faculty can thrive. Joining CSUF means becoming part of a dynamic team dedicated to making a meaningful impact. We continuously seek individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish. The department of Supplemental Instruction (SI) within the Division of Academic Affairs is a learning support program that provides weekly group study sessions for students taking bottleneck, key gateway, or historically difficult courses. It is led by exceptional students who have mastered the course materials. The Supplemental Instruction leaders are trained to facilitate group sessions where students can meet to improve their understanding of the course materials, review and discuss important concepts, develop study strategies, and prepare for exams. We seek an exceptional individual to join our team as the Academic Support Programs Coordinator (Student Services Professional III). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness. Reporting to the Director of Academic Support, the Academic Support Programs Coordinator coordinates the operations of the Supplemental Instruction (SI) program and the University Learning Center (ULC). Works closely with the Director and Assistant Director and collaborates with university partners, including colleges, academic departments, and other campus programs to identify courses and students who can benefit from SI and ULC support services. Under the guidance of the Director of Academic Support, the Academic Support Programs Coordinator works closely with program staff in planning and facilitating ongoing SI and ULC support and serves as the staff point person to ULC tutors and embedded tutors, as well as the SI leaders and senior leaders. Supports recruitment, interviewing, training, oversight, and evaluation of one hundred fifty plus SI leaders, tutors, and student assistants. In addition, the Academic Support Programs Coordinator supports in the data collection and analysis to evaluate and assess SI and ULC utilization, program effectiveness, and student outcomes. Other duties as assigned.

Requirements

Bachelor’s degree or the equivalent from an accredited four-year college or university in a related field including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution plus three years of professional student services work in the field.
A master’s degree from an accredited college or university in Counseling, Clinical Psychology, Social Work, or a job-related field may be substituted for one year of professional experience.
A Doctoral degree from an accredited college or university and the appropriate internship or clinical training in a relevant field may be substituted for three years of the required professional experience.
Ability to plan, develop, coordinate, supervise, and organize programs and activities.
Ability to interact with a diverse student population, faculty, staff, and the public.
Ability to analyze complex situations accurately and adopt effective courses of action.
Ability to advise students individually and in groups on complex student-related matters.
Ability to complete assignments without detailed instructions.
Ability to establish and maintain cooperative working relationships with a variety of individuals.
Possession of excellent verbal and written communication skills, as well as the ability to acquire knowledge of campus procedures, activities, and the overall organization.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment.

Nice To Haves

Experience in coordinating assessment practices for academic support programs.
Familiarity with SI mission, operation, organizational structure, and certification/accreditation requirements.
Experience with data analytics and technology tools as they relate to planning and data-driven program development and assessment.
Knowledge of the unique challenges and experiences faced by students experiencing academic difficulty.
Use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.

Responsibilities

Coordinates the operations of the Supplemental Instruction (SI) program and the University Learning Center (ULC).
Works closely with the Director and Assistant Director and collaborates with university partners, including colleges, academic departments, and other campus programs to identify courses and students who can benefit from SI and ULC support services.
Works closely with program staff in planning and facilitating ongoing SI and ULC support and serves as the staff point person to ULC tutors and embedded tutors, as well as the SI leaders and senior leaders.
Supports recruitment, interviewing, training, oversight, and evaluation of one hundred fifty plus SI leaders, tutors, and student assistants.
Supports in the data collection and analysis to evaluate and assess SI and ULC utilization, program effectiveness, and student outcomes.
Other duties as assigned.