Academic Success Advisor Senior

Arizona State University•Tempe, AZ

1d•$50,000 - $56,000

About The Position

Resolves complex issues and also take the lead on projects built around student support and is both an individual-contributor position; works with a broad knowledge of overlapping functions and processes; team lead/holds team accountable/reports up to leadership/trainer. The Academic Success Advisor, Senior acts as a key contributor to promoting and supporting student retention and graduation university-wide and advises students in making timely progress toward degree completion through a range of in-person and virtual academic counseling and support strategies. This position is for experienced individuals with advanced training in academic advising and robust experience in student success activities. Provides individual and group academic advising to support student academic success. Collaborates closely with students, faculty, and staff to enhance academic outcomes. Proactively monitors student academic performance and addresses concerns, questions, and issues. Guides students in exploring academic options, including degrees, tutoring, counseling, career services, success coaching, extracurricular activities, study abroad, research, and internships. Supports students in selecting academic and co-curricular options aligned with their goals, interests, and skills. Contributes to advising team efforts to maintain student satisfaction with program and degree progress. Conducts follow-up with students and uses university data to promote academic success. Represents the college/department/school to current and prospective students, faculty, staff, and external groups. Attends and/or presents at orientations, recruiting events, activities, and workshops. Establishes and maintains effective professional working relationships. Implements college or departmental initiatives with an understanding of broader university priorities. Collaborates with leadership to develop solutions for program- or project-related needs. Coordinates programs or activities focused on student retention and success, including setting timelines, goals, and budgets (when applicable). Oversees training and development related to advising services, projects, and programs for staff. Assesses and evaluates advising policies, projects, and programs, contributing to implementation and improvement. Prepares detailed documents, proposals, and reports based on analysis. Escalates or redirects urgent or unresolved requests after attempting resolution. Leads projects centered on student support and may address complex student issues. Engages with internal and external stakeholders as needed; may serve as a course instructor or resource for faculty. Performs other duties as assigned.

Requirements

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Nice To Haves

Knowledge of evidence‑based academic advising principles, practices, procedures, and methods.
Ability to support and guide undergraduate and/or graduate students throughout their academic journey.
Proficient in using a wide range of software, student development theories, and retention‑focused strategies.
Capable of working under direct supervision to meet clearly defined goals and outcomes that support student success.
Ability to interpret general student requests for information or assistance and appropriately escalate urgent or conflicting issues.
Uses collaborative approaches to identify and develop solutions for student needs.
Strong interpersonal and communication skills to establish and maintain effective professional relationships.
Applies advising theories and best practices; continuously reviews assessment data to refine advising approaches.
Ability to quickly learn new technologies, policies, practices, and methods.
Skilled in preparing detailed documents, proposals, reports, and related materials.
Ability to analyze data to identify patterns and trends that inform decision‑making.
Demonstrated ability to lead staff, programs, and advising initiatives.
Ability to create assessment plans and produce comprehensive assessment reports.
Knowledge of curriculum requirements and student support pathways; connects students with appropriate university resources.
Delivers advising services in alignment with university, college, department, and school ethical and legal standards.
Actively builds knowledge of key university and departmental resources to better support students.
Proficient with Microsoft Office Suite and comfortable in environments focused on continuous improvement and innovation.
Strong problem‑solving skills with the ability to take initiative, set priorities, and adapt to changing needs.
Ability to develop action plans with clear goals, milestones, and timelines.
Documents activities thoroughly and monitors progress toward established objectives.

Responsibilities

Provides individual and group academic advising to support student academic success.
Collaborates closely with students, faculty, and staff to enhance academic outcomes.
Proactively monitors student academic performance and addresses concerns, questions, and issues.
Guides students in exploring academic options, including degrees, tutoring, counseling, career services, success coaching, extracurricular activities, study abroad, research, and internships.
Supports students in selecting academic and co-curricular options aligned with their goals, interests, and skills.
Contributes to advising team efforts to maintain student satisfaction with program and degree progress.
Conducts follow-up with students and uses university data to promote academic success.
Represents the college/department/school to current and prospective students, faculty, staff, and external groups.
Attends and/or presents at orientations, recruiting events, activities, and workshops.
Establishes and maintains effective professional working relationships.
Implements college or departmental initiatives with an understanding of broader university priorities.
Collaborates with leadership to develop solutions for program- or project-related needs.
Coordinates programs or activities focused on student retention and success, including setting timelines, goals, and budgets (when applicable).
Oversees training and development related to advising services, projects, and programs for staff.
Assesses and evaluates advising policies, projects, and programs, contributing to implementation and improvement.
Prepares detailed documents, proposals, and reports based on analysis.
Escalates or redirects urgent or unresolved requests after attempting resolution.
Leads projects centered on student support and may address complex student issues.
Engages with internal and external stakeholders as needed; may serve as a course instructor or resource for faculty.
Performs other duties as assigned.