Academic Success Advising Coordinator, Undergraduate Services

Arizona State University

About The Position

The Academic Success Advising Coordinator serves as a non-supervisory operational team lead for a group of advisors. In this role, they provide high-quality, developmentally appropriate advising to students while supporting team alignment, consistency, and effectiveness. Coordinators identify trends in student needs, advising workflows, and caseload patterns; distinguish individual issues from systemic challenges; and elevate insights with clear recommendations to the Assistant Director. They support operational problem-solving by proposing and testing student-centered solutions, reinforcing shared workflows and communication standards, and partnering with campus units to resolve cross-functional issues. Also serve as a communication bridge between advisors and leadership by synthesizing updates, clarifying expectations, facilitating solution-focused discussions, and helping advisors understand how daily work aligns with college goals related to persistence, student experience, coordinated care, and compliance. Mary Lou Fulton College operates on both the Tempe and West Valley campuses. Campus assignment will be confirmed at time of employment based on the needs of the department and the candidate. Occasional travel to the alternate campus will be required.

Requirements

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Nice To Haves

Knowledge of principles, practices, procedures and methods of evidence-based academic advising strategies.
Demonstrate problem-solving skills, adept at navigating complex environments with evolving priorities and communication plans.
Ability to establish and maintain effective working relationships with peers, faculty, students, administration and other interested parties.
Ability to rapidly master the essential new technology, practices, policies and methods.
Ability to prepare detailed documents, proposals, reports, and/or related materials.
Ability to provide analysis of data for identification of trends.
Ability in developing, evaluating and administering advising policies and procedures.
Knowledge of Microsoft Office Suite and comfortable working in an environment focused on continuous improvement and innovation.

Responsibilities

Provide high-quality, developmentally appropriate academic advising to assigned students, supporting persistence, progression, and timely degree completion through individual and group advising interactions.
Manage an advising caseload with accuracy, responsiveness, and transparency, utilizing university systems and tools to document advising, monitor progress, and coordinate student support.
Serve as a non-supervisory operational lead for a group of advisors while maintaining direct advising responsibilities.
Identify trends in student needs, advisor feedback, workflows, and caseload data; distinguish individual issues from systemic challenges; and elevate insights with clear summaries and recommendations to the Assistant Director.
Support operational problem-solving by proposing, testing, and documenting student-centered solutions that improve advising efficiency, consistency, and student experience.
Reinforce alignment to shared advising practices, workflows, communication standards, and college goals related to student success, persistence, coordinated care, and compliance.
Serve as a communication bridge between advisors and leadership by synthesizing updates, clarifying expectations, and facilitating solution-focused team discussions.
Collaborate with campus partners to resolve cross-functional advising and student support issues.
Support change management efforts by translating new processes or policies into clear guidance for advisors and elevating implementation feedback.
Prepare reports, documentation, and analysis related to advising trends, outcomes, and operational improvements.
Demonstrate professionalism, sound judgment, and emotional intelligence when addressing complex student situations or escalated concerns.
Perform other duties as assigned.