Academic Services Support Specialist

COMPASS CHARTER SCHOOLS • Thousand Oaks, CA

2d • Onsite

About The Position

Compass Charter School’s mission is to inspire and develop innovative, creative, self-directed learners, one scholar at a time. When we start with scholars, we start from a place of possibility. With scholars at the center, we have defined the desired competencies for Compass employees that support meaningful learning experiences and create the enabling conditions to bring our vision for scholars to life, creating an innovative, collaborative, learning environment that supports the diverse needs and goals of each scholar, nurtures a love of learning, and prepares them for future success. Core Values: Achievement | Respect | Teamwork | Integrity | Communication (ARTIC) Compass fosters a work environment that is personalized, authentic, competency-based, inclusive, and equitable. Our Core Values guide our work every day. Those Core Values are teamwork and achievement for all community members; inclusive, respectful communication and collaboration; and mutual respect and integrity. These are the essential requirements to serve in the Academic Services Support Specialist role: Any combination of training/education, and experience equivalent to a bachelor’s degree from an accredited college/university. 2+ years of successful experience in comparable public, private, or non-profit sectors; experience with virtual/blended learning environments is preferred. Proven ability to work independently, identify creative solutions, and handle sensitive information with strict confidentiality. Exemplary written and oral skills, specifically in presenting complex compliance and management reports. Strong ability to build and maintain effective relationships with internal and external partners. These are the desired skills to serve in the Academic Services Support Specialist role: Advanced use of Google Workspace, Microsoft Office, AI applications, project management and digital communication tools (e.g., Gmail, ParentSquare). Expertise in navigating Student Information Systems (SIS), Learning Management Systems (LMS), and project management software. Ability to rapidly learn and apply new technology, software, and evolving laws, regulations. Policies and procedures. High attention to detail in data collection, organization, and executing complex administrative tasks and projects A collegial approach to teamwork and the ability to manage multifaceted projects simultaneously. Essential duties and responsibilities for the Academic Services Support Specialist may include: Provides high-level support to the CAO and Academic Directors, managing both routine and urgent complex tasks; supports meeting protocols and technology. Facilitates data entry, auditing, management and reporting from various sources; manages scholar rosters in school and learning applications, and tracks school processes, (e.g., SST and Tiered Re-engagement). Manages the end-to-end "Curriculum Locker" process, including the ordering, mailing, and tracking of school supplies and non-consumable materials via Amazon and other vendors. Independently plans division support functions, manages special projects, Coordinates and executes in-person events, handling everything from outreach and ordering to printing and preparing, to inventory delivery and storage. Serves as a liaison for central office functions and other duties as assigned to ensure scholar success; Applies and abides by state laws, codes, regulations, policies, and procedures. Other duties as assigned. Although the Academic Services Support Specialist has unique requirements and duties, we believe that all employees play a critical role in the success of each and every scholar. The following competencies are common across every employee: Essential Competency This looks/sounds like: I am a Community Leader and understand that I am a member of a global society. I feel a sense of responsibility to make a contribution both at the local level and in the wider world. I embrace shared aspirations that drive organizational goals and actions. I support initiatives to allocate resources in alignment with our Framework for the Future and Blueprint for Success. I engage in a culture of high expectations and support in which each individual continuously strives to achieve our desired outcomes. I support the design of widespread access for educational partners that support meaningful, equitable learning experiences and opportunities. I am an Effective Collaborator who participates effectively to build understanding of concepts and ideas and completes authentic tasks and projects. I actively listen, strive to understand others and seek to be understood, using these effective communication techniques to create a safe environment in which everyone feels valued and is inspired to achieve common goals. I provide resources and time to support educational partners to effectively meet the needs of each and every scholar. I leverage our shared ARTIC values to collaborate with colleagues and educational partners, to navigate ambiguity and to make difficult decisions required to achieve our desired outcomes. I incorporate and utilize strong communication systems to listen and inform colleagues, as well as our educational partners. I value educational partners as active participants in the learning process and scholar outcomes. I am a Confident Learner who strives to be my best self and recognize my purpose and value, both inside and outside of Compass. I think critically and skillfully evaluate data and information as a guide to form beliefs and take action. I dedicate time to learn, practice and share my growth based on desired outcomes for all scholars. I consistently measure the impact of my collective practice on scholars’ progress and utilize that assessment to inform next steps toward achieving our vision. I develop strong relationships through consistency, compassion, communication, and competence in my unique role. I am an Innovator who doesn’t limit myself by what is. I seek to create something new and better in service of achieving my goals and the organizational goals. I synthesize information and explore multiple perspectives to find creative and realistic solutions. I support the transition from legacy expectations to the learner-centered conditions that support our Framework for the Future and Blueprint for Success. I leverage systems that embrace agency from individuals and teams. I provide access to the tools and resources scholars need to be successful, while also ensuring privacy, security, scholars’ safety and well-being. I effectively use tools and resources to reflect and manage change, overcome hurdles, and measure impact. Work Environment: Position is based in the Central Office in Thousand Oaks, in the State of California. As the safety, adequacy, and functionality of the approved home office is key, approval must be provided to work from any other location with the exception of the Central Office. May be required to also work from another Compass location as directed by supervisor or the Superintendent & CEO. Must be able to work a flexible schedule as needed to meet the needs of scholars, Learning Coaches (parents), and staff. Must be able to travel throughout the State of California for school-related activities. Note - you will be required to notify Human Resources if any work will be performed in San Francisco or out of state for any period of time for review and pre-approval. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Requirements

• Any combination of training/education, and experience equivalent to a bachelor’s degree from an accredited college/university.
• 2+ years of successful experience in comparable public, private, or non-profit sectors; experience with virtual/blended learning environments is preferred.
• Proven ability to work independently, identify creative solutions, and handle sensitive information with strict confidentiality.
• Exemplary written and oral skills, specifically in presenting complex compliance and management reports.
• Strong ability to build and maintain effective relationships with internal and external partners.

Nice To Haves

• Advanced use of Google Workspace, Microsoft Office, AI applications, project management and digital communication tools (e.g., Gmail, ParentSquare).
• Expertise in navigating Student Information Systems (SIS), Learning Management Systems (LMS), and project management software.
• Ability to rapidly learn and apply new technology, software, and evolving laws, regulations. Policies and procedures.
• High attention to detail in data collection, organization, and executing complex administrative tasks and projects
• A collegial approach to teamwork and the ability to manage multifaceted projects simultaneously.

Responsibilities

• Provides high-level support to the CAO and Academic Directors, managing both routine and urgent complex tasks; supports meeting protocols and technology.
• Facilitates data entry, auditing, management and reporting from various sources; manages scholar rosters in school and learning applications, and tracks school processes, (e.g., SST and Tiered Re-engagement).
• Manages the end-to-end "Curriculum Locker" process, including the ordering, mailing, and tracking of school supplies and non-consumable materials via Amazon and other vendors.
• Independently plans division support functions, manages special projects,
• Coordinates and executes in-person events, handling everything from outreach and ordering to printing and preparing, to inventory delivery and storage.
• Serves as a liaison for central office functions and other duties as assigned to ensure scholar success; Applies and abides by state laws, codes, regulations, policies, and procedures.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level