Academic Services Center - Office Assistant

High Point University•High Point, NC

21h•$7•Onsite

About The Position

The Front Desk Student Worker serves as the first point of contact for students, staff, and visitors. This position supports the daily operations of the Academic Services office by providing excellent customer service, answering inquiries, and assisting with various clerical and administrative tasks. The candidate will perform most/all job duties on the 4th floor of Smith Library at the receptionist’s desk.

Requirements

Must be a current HPU student in good academic standing.
Excellent communication and customer service skills.
Demonstrates reliability and a strong sense of responsibility.
Collaboration and proactive communication skills

Nice To Haves

Minimum cumulative GPA of 2.8 or higher.
Excellent customer service and verbal communication skills.
Proficient in basic computer applications, including Microsoft Office and/or Google Workspace.
Must possess good organizational skills.
Must possess a positive work ethic.

Responsibilities

Answer and direct incoming phone calls to the appropriate staff member or department in a courteous and efficient manner.
Serve as the first point of contact by professionally greeting students, staff, and visitors. Escort individuals to the appropriate department or location as needed.
Submit campus enhancement (maintenance) tickets for broken or malfunctioning equipment and facilities. Post appropriate signage, such as “Out of Order,” as needed.
Create and update digital slides for office television. Ensure all content is submitted for review and approved prior to publishing.
Learn the layout and functions of departments located on the 4th floor to better assist guests and answer inquiries.
Check the first-floor mailroom regularly for packages and incoming mail.
Track and document supplies that need to be replenished. Submit requests for approval before orders are placed.
Stay alert and attentive while stationed at the front desk. Use of headphones and excessive phone usage during shifts is not permitted.
Provide support during Admissions-related events such as Open House and Orientation, including set-up and logistical coordination.
Ensure the front desk area, lobby, and brochure racks are always tidy and presentable. Restock as needed.
Uphold all HPU and Academic Services professional policies.