Academic Service Manager

Tutor Me Education•Los Angeles, CA

1d•Onsite

About The Position

The Academic Service Manager is integral to the success of Tutor Me Education by implementing and coordinating on-site tutoring programs for thousands of students, tracking student progress, and providing quality customer service to school districts. The Academic Service Manager must be highly organized, prompt, communicative, and efficient. The ideal candidate should feel at ease commuting daily to a different school location within Los Angeles and possess a thorough grasp of K-12 teaching methodologies. Tutor Me Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected characteristics. All qualified individuals are encouraged to apply and will receive consideration for employment without regard to such characteristics. We are dedicated to fostering a workplace that values and promotes diversity, equity, and inclusion.

Requirements

Able to commute to different schools throughout Los Angeles on a daily basis
A Bachelor’s Degree
2-3 years’ progressive career growth
Experience working in a virtual operations, especially with large teams
Proficiency in Microsoft Office and Google applications
History of maintaining organized records, well-documented and prompt communications, and diligent notes

Nice To Haves

Organized
Effective and efficient time management, planning, and prioritization
Ability to organize and manage multiple responsibilities with concise records of completed tasks
Ability to prioritize and focus on key objectives, which may change from month to month depending on school year cycle
Ability to work autonomously and independently without extensive oversight while tracking and completing both short- and long-term projects
Communicative
Prompt and clear communications in virtual and in-person environments
Ability to follow communication templates effectively
Proficient in using all communication media including phone calls, text messages, extensive emails, and video meetings via Google Meet and Zoom, among others
Personable
Professional and approachable demeanor to allow for school rapport-building
Ability to build engagement and trust in virtual relationships, whether with customers or with team members
Ability to build, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools)
Enjoy building relationships with stakeholders of all types
Agile Learner
Able to adapt approach and demeanor to fit the situational context and handle ambiguity
Able to acquire new skills as required, and take direction and feedback in a professional and constructive manner in order to focus on continuous improvement
Comfortable working in an environment focused on continuous learning and ongoing cycles of improvement
Dedicated to meeting the expectations and requirements of internal and external customers in the ever-changing landscape that is post-pandemic education services

Responsibilities

Ensure the effective delivery of outstanding academic services to students and their families
Ensure success of our tutor team through on-site training, coaching, and professional development
Ensure delivery of programs and initiatives for our students and school district partners
Manage class schedules in order to effectively staff sessions and meet company efficiency and usage targets
Monitor student academic progress on both individual and groupwide scale
Conduct conferences with stakeholders to review progress, adjust academic plans, and renew enrollments
Foster an environment of open communication with students and parents to ensure positive and effective conflict resolution
Handle other tasks as-needed to ensure high-quality services are delivered
Actively support and oversee Tutor Me Education Regional Operations through timely submission of reports, diligent note-taking, and efficient task prioritization
Operate seamlessly in a remote-first management environment
Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and logging detailed notes of communications with schools, tutors, and staff
Ensure time management in compliance with company and regulatory requirements
Maintain Tutor Me Education operational excellence standards including personnel, financial, and academic standards
Help ensure flawless execution of programs and initiatives