Academic Programs Associate - Laney Graduate School

Emory•Atlanta, GA

1d•Hybrid

About The Position

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community. Description KEY RESPONSIBILITIES: Leads and supports program(s), including developing tools, resources and timelines as needed to ensure program success. Develops and conducts surveys and assessments to identify program needs and gaps, and makes recommendations to management for improvements. Advises management on issues and matters of significance related to current program success and future initiatives. Establishes schedules, oversees arrangements, and provides logistics support for events, conferences, meetings, seminars, and other venues as requested. Gathers and coordinates dissemination of information regarding new or revised policies and procedures, responds to inquiries regarding departmental policies and procedures and makes referrals when appropriate. May manage projects related to student progress, enrollment, registration, and recruitment. May manage various databases and budgets. May serve as liaison and facilitator among program faculty, students, and administration to resolve registration, admissions, and other program-related concerns. May represent the program(s) at recruitment events, conferences, meetings, seminars, and other events. May be required to present and speak on behalf of the program(s). Performs other related duties as required. ADDITIONAL DETAILS: The position requires strong customer service skills to support and interact with students and faculty. The position requires a high level of accuracy, attention to detail, initiative, and the ability to multi-task, as well as the ability to pivot and find workarounds when challenges occur. The person in this position will independently manage projects and ongoing tasks for two Ph.D. programs. The job also requires strong communication skills, both written and oral. Experience with Microsoft Office and Teams, SurveyMonkey, Canva, Doodle, and existing Emory systems is a plus. The position offers a flexible workday schedule with up to 3 days per week of telecommuting after approval. Some overtime is required during peak times, such as the start of the fall semester and recruiting season.

Requirements

A bachelor's degree and two years of experience working with academic programs or a related field, OR an equivalent combination of education, training, and experience.
Strong customer service skills to support and interact with students and faculty.
A high level of accuracy, attention to detail, initiative, and the ability to multi-task, as well as the ability to pivot and find workarounds when challenges occur.
Strong communication skills, both written and oral.
Must be able to commute to Emory University on a flexible weekly schedule based upon business needs.
This role requires residency in the state of GA.

Nice To Haves

Experience with Microsoft Office and Teams, SurveyMonkey, Canva, Doodle, and existing Emory systems is a plus.

Responsibilities

Leads and supports program(s), including developing tools, resources and timelines as needed to ensure program success.
Develops and conducts surveys and assessments to identify program needs and gaps, and makes recommendations to management for improvements.
Advises management on issues and matters of significance related to current program success and future initiatives.
Establishes schedules, oversees arrangements, and provides logistics support for events, conferences, meetings, seminars, and other venues as requested.
Gathers and coordinates dissemination of information regarding new or revised policies and procedures, responds to inquiries regarding departmental policies and procedures and makes referrals when appropriate.
May manage projects related to student progress, enrollment, registration, and recruitment.
May manage various databases and budgets.
May serve as liaison and facilitator among program faculty, students, and administration to resolve registration, admissions, and other program-related concerns.
May represent the program(s) at recruitment events, conferences, meetings, seminars, and other events.
May be required to present and speak on behalf of the program(s).
Performs other related duties as required.