Academic Program Coordinator, FPGS
About The Position
Departments within the School of International Service (SIS) are academic, organizational and community homes for our faculty, department staff, and students (undergraduate and graduate), while also facilitating interdisciplinary work within and across the school's programs and initiatives. The Academic Program Coordinator supports the department leadership team by coordinating the graduate programs administered by the department and assists with other department activities. The Academic Program Coordinator is touch point for all prospective and current graduate students. The Program Coordinator is responsible for supporting key academic program functions, such as communications, graduate admissions, outreach, and events. This position works closely with SIS Graduate Enrollment, Marketing & Communications, Academic Affairs, Graduate Advising, and SIS Events. The Program Coordinator meets with prospective and admitted graduate students and answers questions. As a touch point for current and admitted graduate students, they gather feedback about the program/department and the needs and interests of students. The Academic Program Coordinator may also support some departmental undergraduate and faculty initiatives, particularly implementing department events.
Requirements
- Bachelor's degree
- 3 - 5 years of relevant experience
- Strong administrative experience, including project management, analytical, and problem-solving skills
- Skill using Microsoft Office suite including Word, PowerPoint and Excel to develop and maintain databases, develop briefings, presentations and reports and conduct data analysis
- Exemplary time management and multi-tasking skills
- Exemplary organization skills
- Exemplary written and verbal communication skills, including careful attention to accuracy and detail
- Excellent interpersonal skills and strong team-oriented mindset
- Ability to provide high levels of customer service and exercise tact and diplomacy while interacting with students, faculty, university staff and peers on sensitive and confidential matters
- Knowledge of major social media platforms
- Intercultural sensitivity and competence dealing with diverse populations
Nice To Haves
- 4 - 6 years of relevant experience
- Experience in a higher educational setting preferred
- Familiarity with survey applications (Survey Monkey/Qualtrics), data reporting systems such as Microstrategy BI preferred
- Skill using CommonSpot, InDesign and/or Photoshop for web design and marketing a plus
Responsibilities
- Graduate Program Support
- Program and Department Events
- Communications, Marketing and Outreach
- Special Project and Other Duties
Benefits
- AU offers a competitive benefits package. Click here to learn about American University's unique benefit options.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
