Academic Partnership

Yrefy LLC•Phoenix, AZ

About The Position

The Academic Partnership serves as a critical liaison between our lending operations and partner schools. This role ensures smooth communication and resolution of student application issues, supports underwriting processes, and maintains high standards of documentation accuracy. The ideal candidate is detail-oriented, proactive, and passionate about helping students succeed through financial access.

Requirements

Earning a degree or equivalent experience in Business, English, finance, education, or a related field.
2+ years of experience in loan processing, financial services, or educational administration preferred.
Strong problem-solving skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Familiarity with lending regulations and documentation standards is a plus.

Nice To Haves

Familiarity with lending regulations and documentation standards is a plus.

Responsibilities

Serve as the primary point of contact for partner schools regarding student loan application issues.
Troubleshoot and resolve application discrepancies or delays in collaboration with school administrators and internal teams.
Provide guidance to schools on documentation requirements and application procedures.
Identify and resolve issues in the loan processing workflow to ensure timely approvals and disbursements.
Collaborate with internal departments to streamline processes and improve service delivery.
Work closely with the underwriting team to ensure all required documentation is complete and accurate.
Assist in gathering and verifying supporting documents from students and schools to facilitate loan approvals.
Review student loan documents for completeness, accuracy, and compliance with company and regulatory standards.
Maintain organized records and ensure timely updates in the loan management system.