Academic Counselor

Charter Oak State College•New Britain, CT

1d•$71,159 - $96,567•Hybrid

About The Position

The Academic Counselor supports Charter Oak State College’s mission of providing flexible, high quality, and affordable degree pathways for adult learners. As a key facilitator of student progress in an online environment, the Counselor delivers proactive, academic advising using data informed practices, student success technologies, and personalized guidance. This role helps students navigate degree requirements, transfer credit pathways, and alternative credit options while fostering a strong sense of connection and support throughout the student lifecycle.

Requirements

Incumbents must possess proven ability to effectively work with a diverse set of faculty, staff and students.
They are expected to have excellent oral and written communication skills along with strong information technology literacy skills.
Incumbents are required to have demonstrated advanced knowledge and abilities in the following:
Master’s degree from an accredited institution.
Minimum of three (3) years of experience in higher education, preferably working with adult or online learners.
Demonstrated knowledge of adult development theory, online learning models, and inclusive advising practices.
Strong analytical abilities to interpret academic records, degree audits, and complex student scenarios.

Responsibilities

Provide individualized, proactive advising to a caseload of adult learners using inclusive and developmentally appropriate practices.
Guide students in creating clear, achievable academic plans aligned with degree requirements, career goals, including individualized plans of study using Charter Oak’s digital planning tools.
Advise students on transfer credit, prior learning assessment (PLA), testing options, and nontraditional credit opportunities consistent with Charter Oak’s curriculum and policies.
Help students articulate and refine academic and career goals, including developing effective essays or narratives when required for specific programs.
Monitor student progress using early‑alert systems, CRM tools, and analytics dashboards to identify at‑risk students and intervene early, conducting timely outreach through multiple modalities.
Support learners with challenges related to time management, online learning skills, motivation, and resource utilization.
Partner with faculty and program directors to ensure students are accurately informed about degree pathways and academic expectations.
Advocate for student needs in program development discussions and policy refinement.
Collaborate with Enrollment Services, Registrar, Financial Aid, Accessibility Services, and other campus units to ensure seamless student support.
Develops student‑facing resources—including advising guides, orientation materials, and academic planning worksheets.
Contribute to special projects involving curricular updates, process improvements, and student success initiatives.
Maintain strict confidentiality in accordance with FERPA and professional counseling standards.
Stay current on best practices in online advising, adult learning theory, competency‑based education, and emerging technologies.
Document all advising interactions thoroughly and accurately in institutional systems.
Perform other duties as assigned to support the mission of the College.

Benefits

This position also comes with excellent State of CT medical insurance, retirement, and related fringe benefits.
We offer a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include generous leave policies; several retirement plans; and many choices for comprehensive health insurance.
You also have access to many additional benefits to save for retirement, protect your family & more with supplemental benefits.
Tuition reimbursement may apply if applicable.

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