ACADEMIC COACH

DARWIN GLOBAL LLC•Leisureville, FL

23h•Remote

About The Position

Within the Academic Operations division of Smart Horizons Online Education (SHCOE), an accredited online school district, the Academic Coach serves as the main point of contact for assigned adult students and follows the SHCOE Student Engagement Model. The Academic Coach is responsible for monitoring student progress to ensure students are actively engaged in the program and on pace to graduate, working as a part of the academic operations team, and communicating effectively with other departments within the organization to ensure students’ needs are met.

Requirements

Excellent written and verbal skills, both English and Spanish required
A teaching certificate required
Excellent computer skills
Excellent customer service skills
Applicants must complete a background check.
Recruiting in Florida
Applicants must have a Bachelor’s degree, teaching experience, and a current secondary or adult level teaching certificate
Bachelor's degree in Education, social services, or related field, from an accredited four-year college or university and 3 years related experience and/or training; or equivalent combination of education and experience.
Three to five years teaching experience
The selected candidate will be required to authorize the Company to conduct a criminal background investigation and Social Security Number trace prior to hire.
The selected candidate will be required to authorize the Company to conduct a registered sex offender search.
The selected candidate will be required to authorize the Company to conduct a criminal background investigation, level 2 (fingerprints required), prior to hire.
All applicants must successfully perform a skills assessment.

Nice To Haves

Teaching certification in post-secondary education preferred

Responsibilities

Handles various outbound phone, email and SMS campaigns related activity, pacing, and transcripts according to the Student Engagement Model schedule.
Works closely with student service department and finance to support and resolve issues throughout student enrollment, withdrawal, and graduation processes.
Handles student and partner calls in a manner that resolves student issues and overcomes objections related to lack of activity, pacing, or desire to withdraw from program.
Establishes and maintains partner relationships through professional communication according to contract requirements.
Maintains and audits student records including all communications, in accordance with accreditation requirements and Student Engagement Model.
Monitors and tracks all student progress and contacts students in accordance with the Student Engagement Model.
Provides academic support to students using email, phone, and virtual whiteboard discussions for career courses; directs students to academic support resources for core courses; documents all academic support needs utilizing academic support guidelines and processes.
When necessary, escalates and follows up on issues related to student outcomes, curriculum, learning management system configuration, and interdepartmental communications.
Meets and exceeds communication expectations outlined by performance based measures.
Conducts online seminars and webinars as scheduled.
Attends all scheduled meetings and engages with colleagues in a virtual setting.
Responds to all telecommunications within 24 hours.
Delivers communications in a professional manner that is in consistent with Smart Horizons core values.
Performs any and all other duties, as assigned.