Academic Advisor

Commonwealth of Massachusetts•Haverhill, MA

21h•$73,412 - $78,115•Onsite

About The Position

The Academic Counselor is responsible for providing programmatic and course guidance to new, returning, and transfer students. Employing holistic and proactive advising, the Academic Advisor will prepare students to make informed decisions regarding their academic path at NECC. To ensure that students are on track and persisting within a reasonable timeframe, the advisor will create academic plans using DegreeWorks and EAB Navigate. The Academic Advisor collaborates with other departments to participate in intervention retention strategies for students who are at risk of falling into academic jeopardy by reaching out to those who have been dropped or withdrawn from classes, have holds, or have been academically suspended. The Academic Advisor will work under the direction of the Associate Dean for Academic Success and Advising.

Requirements

Master's degree in education, counseling, human services or related field is required.
A minimum of three (3) years of experience involving college admissions, academic advisement, and/or career development or an equivalent combination of education, training, and experience.
Candidate must have strong interpersonal and communication skills.
Adaptability and flexibility are essential.
Ability to relate to and work well with a diverse population of students, faculty, and staff.
Experience working with and building relationships with faculty.
Have considerable knowledge of college regulations and policies pertaining to institutions of higher education (FERPA, academic standards, financial aid, placement testing, retention initiatives, etc.).
Working knowledge of PC applications and Banner Students Information Systems or related systems required.

Nice To Haves

Bilingual (Spanish/English)
Experience working with and supporting a culturally diverse population

Responsibilities

Assist students as they progress through the registration process; using a case-management approach, provide outreach to new students who are eligible for advising and registration.
Provide information to students regarding academic programs, support services and registration for courses during one-on-one and group advising sessions.
Evaluate and process student high school and college transcripts for prerequisites and/or transfer credit.
Discuss Credit for Prior Learning options with new students (CLEP, Portfolio, Challenge Exams) based on transcripts or other experience.
Provide students who apply to NECC with information on the Mass Transfer Policy, including approved A2B Linked and Mapped Programs, additional transfer agreements as well as the Commonwealth Commitment Incentive Program under the Mass Transfer Policy, as well as UMass Community College Scholarship.
Assist students who receive military benefits in connecting with the Veteran's Coordinator.
Conduct advising sessions to encourage enrollment and registration of new and returning students and to assist in outreach and retention efforts as deemed appropriate.
Become an advising expert in an assigned division of the college: Liberal Arts, STEM, Business and Professional Studies, or Health Professions.
Participate in organized advising and registration events and advisor trainings.
Follow and implement the Academic Standards and Progress policy and procedures. Including monitoring and using interventions (making phone contact, in person meetings, email communications, etc.) for students who are not meeting the necessary requirements.
Assist in basic Student Financial Services conversations relevant to the admission and advising process such as payment information, FAFSA information, Academic Appeals, and the student's completion rate percentage when applicable.
Serve as a resource for faculty and staff regarding new student advising procedures.
Assist with the development and implementation of training workshops for faculty, staff and students.
Provide information about and refer students to appropriate campus resources, including, but not limited to, the PACE Program, the SOAR Program, Career Services, Tutoring Services, Academic Coaching, Center for Accessibility Resources and Services as needed.
Provide students with information, when appropriate, on community agencies as found on the NECC Student Support website and/or referring to the Community Referral Advisor, Coordinator of Community Referral, or through a Care and Concern Outreach Team form.
Assist at college-wide orientations and enrollment events.
Assist with projects and college-wide initiatives as assigned.
Use Banner, Degree Works, EAB Navigate, and other software, as applicable.