Academic Advisor, Schools of Business, Logistics, Supply Chain, and Public Affairs & Social Services

Ivy Tech Community College•Richmond, IN

About The Position

Ivy Tech Community College - Richmond is seeking a student-centered Academic Advisor in the Schools of Business, Logistics, and Supply Chain, and Public Affairs and Social Services to provide holistic, developmental advising to continuing students. This role supports student persistence, retention, and completion through academic planning, registration support, proactive outreach, and referrals to campus resources. The advisor serves students through scheduled and drop-in appointments, collaborates across departments to ensure accurate guidance, and uses data, documentation, and communication strategies to promote student success.

Requirements

Bachelor’s degree required, or an associate degree with an approved plan toward bachelor’s degree completion.
Minimum of two (2) years of experience in academic advising, student services, enrollment management, or a related student-support role.
Demonstrated ability to maintain confidentiality and exercise sound professional judgment.
Strong interpersonal skills and the ability to build trust and rapport with diverse student populations.
Excellent written, verbal, and presentation skills.
Strong organizational skills, attention to detail, and ability to manage multiple priorities.
Proficiency with Microsoft Office and experience using virtual meeting platforms, CRM systems, student information systems, or related technologies.
Ability to work both independently and collaboratively in a fast-paced, student-facing environment.

Responsibilities

Academic Advising and Student Planning Provide comprehensive academic advising to continuing students across multiple programs and pathways.
Help students develop, update, and monitor academic plans aligned with educational, transfer, and career goals.
Assist students with course selection, degree requirements, program options, prerequisites, and graduation planning.
Interpret placement information, curriculum requirements, institutional policies, and academic procedures.
Educate students about registration processes, deadlines, academic standing expectations, and related institutional requirements.
Support students in clarifying goals and making informed academic decisions.
Student Success, Outreach, and Retention Manage an assigned student caseload using proactive outreach and timely intervention strategies that support persistence and completion.
Monitor student progress through regular communication, documented advising interactions, and data-informed follow-up.
Conduct outreach to students experiencing academic difficulty or other barriers to success.
Participate in student success initiatives such as orientation, onboarding, retention campaigns, and commencement-related support.
Contribute to a structured communication plan that engages students throughout the academic lifecycle.
Collaboration, Referral, and Student Support Build strong working relationships with faculty, staff, and campus partners to ensure consistent advising information and coordinated student support.
Refer students to appropriate campus and community resources, including financial aid, tutoring, accessibility services, career services, and other wraparound supports.
Foster an inclusive, welcoming, and student-centered environment in which all students feel respected, supported, and empowered.
Records, Systems, and Compliance Maintain accurate advising records and student documentation in compliance with FERPA and institutional standards.
Use student information systems, CRM tools, and related technologies to support case management, communication, and service delivery.
Analyze advising and enrollment-related data to identify trends, support continuous improvement, and inform student success strategies.
Maintain current knowledge of institutional programs, curriculum changes, academic policies, and advising processes.
Institutional Engagement Participate in committees, cross-functional teams, and professional development opportunities as assigned.
Support institutional initiatives that promote collaboration, accountability, and high-quality student service.
Contribute to a culture of continuous improvement and evidence-based advising practice

Benefits

Health & Wellness Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
Dental plan with no-cost preventive services and coverage for orthodontia
Vision plan with low-cost exams and allowances for glasses or contact lenses
Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
Wellness program with opportunities to earn $250 in Wellness Rewards
Flexible Spending Accounts for healthcare (limited purpose) and dependent care
Retirement & Financial Security 10% employer retirement contribution, fully vested after two years
Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
Short-term and long-term disability benefits
Educational Benefits Fee remission for employees, spouses, and dependent children
Tuition assistance for undergraduate, graduate, and doctoral programs
Paid professional development opportunities
Work‑Life Balance Generous paid time off, including vacation, sick leave, holidays, and winter recess
Flexible work arrangements where available
Paid childbirth recovery leave (8 weeks)
Paid parental leave (4 weeks)
Additional Perks Eligibility for Public Service Loan Forgiveness
Additional discounts on gym memberships, transportation, and various retail services