Academic Advisor, Graduate

Bellevue University•Bellevue, NE

About The Position

Primary Function: The role of an Academic Advisor (internally known as Student Coach) is to provide knowledgeable assistance to students to help ensure completion of degree(s) and achievement of educational goals. Assistance is provided by advising students to develop degree plans, review advisement reports, and track progress toward degree completion. Student coaches also work with students to resolve complaints and act as a liaison across departments on the students’ behalf to facilitate a successful and engaging student experience. A strong focus is placed on building strong relationships with students by delivering continuing student services to identify and understand their needs, ensure timely responses to questions and deliver ongoing follow up to assist students in all phases of their academic journey which include identifying what financial resources will be used to fund their education. This position provides high quality customer service to retain students using University and department best practices.

Requirements

Bachelor’s degree required.
Experience advising students and/or working higher education preferred.
Strong verbal, written and interpersonal communication skills required.
Proficiency using MS Office products required.
Excellent customer service orientation to establish and maintain collaborative partnerships with other departments and students.
Proven ability to maintain strict level of confidentiality in handling sensitive information.
Proven ability to manage time effectively, demonstrate critical thinking and problem-solving skills and be able to multi-task.

Nice To Haves

Knowledge of coaching practices and procedures preferred.
Skill in student financial counseling and public relations preferred.

Responsibilities

Coaches students on academic, career and personal issues; identifies the educational and career options appropriate for each student and assists with the analysis of each option, including possible outcomes and implications. Sets up an action plan for the student to explore alternative careers and related majors.
Identifies financial needs and explains the financial planning process, to include financial aid and eligibility. Explains financial and scholarship application processes and other applicable paperwork to those applying for financial service/lending.
Utilizes proactive advising techniques to engage students in dialogue through in-person appointments, mail, telephone, video, e-mail, and other digital media.
Implements departmental communication plan, based on progression through student life-cycle, which includes multiple Student Coach-initiated contact-points and timely response to student-initiated contact.
Coaches self-reliance and supports students as they strive to make informed and responsible decisions, set realistic goals, and develops lifelong learning and self-management skills.
Maintains and updates student records and assists student with degree planning, scheduling and registration process.
Guides students through the student complaint process to ensure successful resolution of their concerns.
Utilizes University assessment feedback to improve customer service and student experience.
Partners and maintains positive relationships with respective University departments, deans, program directors and faculty to ensure a positive student experience and resolution of academic issues.
Interprets, administers, and educates students on Bellevue University policies and procedures.
Completes the annual federal student aid basic E-learning modules to keep current on their annual recertification.
Collaborate with the financial aid office to ensure accurate and timely processing of aid packages.
Student Coaches guide students in estimating college costs and creating budgets.
Performs other duties as assigned.
Participates on committees as requested.
Participates in professional conferences and other self-directed professional development activities.
Adheres to strict confidentiality and other ethical standards.
Must be clearly student-focused in both philosophy and purpose.
Practices with an understanding of Bellevue University’s interpretation of applicable laws such as, but not limited to, the Family Educational Rights and privacy Act (FERPA).