AC&L CARE Phone Specialist - Bethlehem, PA or Pittsfield, MA

Guardian Life Insurance Company • Pittsfield, MA

7h • Hybrid

About The Position

Do you want to be part of a collaborative Agent Contracting & Licensing (AC&L) team? Are you self-motivated, able to multi-task across several responsibilities and possess high quality interpersonal skills to effectively communicate with the field and business partners? Do you lead with a growth mindset? Do you challenge the status quo and take incentive to tackle new problems ? Is a culture where “People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards” important to you ? Are you skilled in a consumer-centric mindset? If so, then you may be a great fit for this CARE Specialist position accountable for delivering exceptional consumer experiences through the work that we do . CARE expresses the emotion we want to generate, and it’s also an acronym for Communicate, Advocate, Respond, and Empower – the actions needed to show CARE. A s a member of our CARE Team, you are a part of a dynamic group focused on achiev ing team goals and identifying ways to improve the consumer experience . As a CARE Specialist, you’re highly motivated and empowered to take ownership and accountability for each consumer interaction by proactively seek ing to understand the individuals behind the work, keep consumers informed during every step of handling their request , demonstrate genuine care, and actively engage with consumer s to create meaningful and unexpected experiences. Guardian is seeking a n Operational Specialist to provide industry-leading customer service to our field partners by handling inbound/outbound calls and team emails. You are A focused individual who is detailed oriented, consumer centric, and can develop relationships with our field partners and across the organization. Motivated and inspired to do whatever it takes to positively impact our field partners. Comfortable communicating with producers, G eneral A gent s, and agency staff via various ways (e.g., email & phone). Action-oriented with a strong desire and ability to learn and move quickly. Inquisitive to ask questions to fully learn and comprehend your work. Careful to use procedures and focused on the details to ensure your work is accurate . Thoughtful and accountable to commitments and deadlines. Confident and able to utilize resources and use logic to solve problems quickly. Comfortable challenging status quo and offering new ideas and solutions. Proactive communicator who can give and receive positive, constructive, candid feedback. Highly focused on your own development and success, willing to accept stretch assignments, and create meaningful development and career plans based on your skill development needs.

Requirements

• Bachelor’s Degree or 1- 2 years’ experience preferred in a high-touch customer service environment.
• Skill for a consumer-centric mindset; you know what it takes to deliver exceptional Wow experiences.
• Capability to effectively communicate.
• Strong organizational skills and attention to detail
• Ability to use discretion and make decisions independently.

Nice To Haves

• Insurance industry experience is a plus.
• Knowledge of insurance products and/or financial services preferred.

Responsibilities

• Handle AC&L’s #800 to support our field partners with their contracting and licensing questions.
• Respond to all voicemails and emails within 24 hours.
• Collaborate with your team, as necessary, to ensure that we are providing world class service to our customers.
• Be the face of Guardian to our customers and end-users with a professional, positive attitude.
• Be r esponsible for supporting producer contracting, licensing, appointments and FINRA registrations for the enterprise.
• Partner with Guardian General Agencies to educate and train staff on processes and support the maintenance of their producers’ credentials.
• Communicate approvals and /or requirements to all requestors.
• Update all internal systems with accurate and timely information.
• Adhere to c ompliance r equirements by s tate and r egulatory bodies.
• Research s tate credentials and requirements as necessary
• Reconcile producer appointment data with states.
• Develop comprehensive knowledge of Guardian’s products and services.
• Contribute to achieving team goals.

Benefits

• Competitive compensation package.
• Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
• Life and disability insurance.
• A great 401(k) with company match .
• Tuition assistance , paid parental leave , and backup family care.
• Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.
• Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
• Employee Resource Groups that advocate for inclusion and diversity in all that we do.
• Social responsibility in all aspects of our work .

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees