Absence Management Consultant

Standard Insurance Company • Portland, OR

54d • Remote

About The Position

The next part of your journey is right around the corner — with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference? Please note that this is for a fully remote position that is posted in multiple locations. Job Summary: We are currently hiring an absence benefits expert to act as a primary benefits representative, specializing in absence management, for company staff, field personnel, and complex group clients. Provide guidance and consultation to clients regarding their absence management program. Provide support and training to sales teams in order to secure new clients and retain current business. This includes participating in sales presentations, finalist meetings, site visits, and training programs. Participate as an absence subject matter expert in finalist meetings and site visits to secure new business as well as assist in training the sales organization on absence management process and service offerings. Represent the department’s interests in negotiating and making service promises. Lead Absence implementations, developing effective business relationships with customers at all levels of their organization. Work with internal absence support team to develop new processes that support absence management growth and client needs. Provide input to internal management and technology teams regarding needed system enhancements to support new clients or service offerings. Analyze claim trends, developing and executing strategies designed to improve claim services and results customer satisfaction. Participate in the development of marketing and sales materials for group products as requested. Skills and Background You’ll Need At least 1 year of experience providing high-level guidance and as an absence management consultant for absence claims programs. Five (5) to seven (7) years of demonstrated progressive experience with disability claim administration, account management, reporting, and interaction with underwriting, sales, and other division personnel to renew/retain accounts, or the equivalent combination of education and/or relevant experience. Five (5) years of direct experience in the Absence Management industry working with employers, insurers, or brokers/consultants. Ability to travel Key Behaviors of a Successful Candidate Strong professional curiosity and a drive to understand the “why” behind things. An ability to explain complex concepts and processes using different messaging and communication strategies for a wide variety of audience types. Willingness to take extra steps to anticipate customer’s needs and ability to immediately take action to maintain strong programs and working relationships. #LI-remote Why Join The Standard? We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect: A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions An annual incentive bonus plan Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure A supportive, responsive management approach and opportunities for career growth and advancement Paid parental leave and adoption/surrogacy assistance An employee giving program that double matches your donations to eligible nonprofits and schools In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard. Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance. The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.

Requirements

• At least 1 year of experience providing high-level guidance and as an absence management consultant for absence claims programs.
• Five (5) to seven (7) years of demonstrated progressive experience with disability claim administration, account management, reporting, and interaction with underwriting, sales, and other division personnel to renew/retain accounts, or the equivalent combination of education and/or relevant experience.
• Five (5) years of direct experience in the Absence Management industry working with employers, insurers, or brokers/consultants.
• Ability to travel
• Strong professional curiosity and a drive to understand the “why” behind things.
• An ability to explain complex concepts and processes using different messaging and communication strategies for a wide variety of audience types.
• Willingness to take extra steps to anticipate customer’s needs and ability to immediately take action to maintain strong programs and working relationships.

Responsibilities

• Act as a primary benefits representative, specializing in absence management, for company staff, field personnel, and complex group clients.
• Provide guidance and consultation to clients regarding their absence management program.
• Provide support and training to sales teams in order to secure new clients and retain current business.
• Participate in sales presentations, finalist meetings, site visits, and training programs.
• Participate as an absence subject matter expert in finalist meetings and site visits to secure new business as well as assist in training the sales organization on absence management process and service offerings.
• Represent the department’s interests in negotiating and making service promises.
• Lead Absence implementations, developing effective business relationships with customers at all levels of their organization.
• Work with internal absence support team to develop new processes that support absence management growth and client needs.
• Provide input to internal management and technology teams regarding needed system enhancements to support new clients or service offerings.
• Analyze claim trends, developing and executing strategies designed to improve claim services and results customer satisfaction.
• Participate in the development of marketing and sales materials for group products as requested.

Benefits

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
• A supportive, responsive management approach and opportunities for career growth and advancement
• Paid parental leave and adoption/surrogacy assistance
• An employee giving program that double matches your donations to eligible nonprofits and schools

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees