Abeka Inbound Supervisor

Pensacola Christian College•Brent, FL

4d•Onsite

About The Position

Abeka Inbound Supervisor The Inbound Supervisor supervises employees in the customer service area, monitoring incoming contacts and quality of work. Assists Inbound Agents and customers with resolving account issues, including financial matters such as invoice reconciliation, payment plans, and taxes. The Supervisor assists the Customers Service Manager with special projects. This is an on campus position only.

Requirements

Education: HS
Experience: 1+ years in customer service
Communication
Microsoft Office
Ideal candidates must be born-again Christians and must be dedicated to training young people for serving God; and must desire to educate students based on biblical values and be committed to excellence as a Christian educator who glorifies Christ as the source of all wisdom and knowledge.
Applicants must agree with Pensacola Christian College’s Mission, Purpose & Objectives, Doctrinal Position, Philosophy of Education, and Faculty & Staff Commitments.

Nice To Haves

Preferred Education: College Degree
Preferred Experience: 1+ years in customer service management

Responsibilities

Manage Employees
Oversee employee scheduling and attendance.
Monitor and observe incoming contacts.
Answer employee questions related to customer service, returns, financials, taxes, and video streaming.
Assist the Manager
Assist the Inbound Manager in all areas of customer service.
Speak to customers who request to talk to someone above an Agent.
Keep the Manager informed of personnel and customer service problems as they arise.
Know Procedures and Tasks
Know and understand all policies, procedures, and processes of Customer Service.
Explain any tasks not related to general Customer Service to employees as needed.
Recommend Improvements
Suggest improvements to the procedures and processes of customer service.