AAC Consultation Analyst (SLP)

AbleNet•Morristown, NJ

10d•Remote

About The Position

The AAC Consultation Analyst is responsible for empowering speech-language pathologists (SLPs) to develop greater confidence and efficiency when writing the insurance-required speech evaluation reports for insurance approval for the QuickTalker Freestyle speech device. This position will help design, implement, and maintain strategies, and tools that help SLPs produce high-quality evaluations efficiently while meeting clinical and insurance standards for best outcomes and reducing anxiety relating to completing the evaluation. As part of the medical funding process, this role will work collaboratively with other AbleNet staff to provide an improvement-centric service experience with both internal and external stakeholders.

Requirements

Master’s degree in Speech-Language Pathology Required
3 years of experience working with individuals using AAC in clinical and/or school settings
Customer Focus and Professionalism: Customer-focused with a professional and friendly demeanor, maintaining strong interpersonal and customer service skills
Strong collaboration and communication skills, with the ability to work cross-functionally.
Excellent problem solving and investigative skills
Excellent organizational skills, attention to detail, and ability to manage multiple projects simultaneously.
Excellent written and verbal communication skills, self-motivated, and energetic with a strong work ethic.
Strong computer skills and a demonstrated ability to learn new business systems and claims business programs
Technical Proficiency: Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook), CRM software (Salesforce, HubSpot), and virtual platforms like Zoom; general computer skills and software experience preferred.

Nice To Haves

Professional Certification in Speech-Language Pathology strongly preferred
Direct experience working with AbleNet’s funding service for speech devices strongly preferred

Responsibilities

Create and implement tactics and strategies that enhance speech-language pathologists’ confidence and efficiency in completing insurance-required speech evaluations to reduce the overall evaluation report writing time.
Responsible for assisting speech language pathologists with understanding the data requirements set by their client’s insurance company’s policy
Meet with SLPs and other stakeholders to achieve best outcomes with a goal of reducing unnecessary time and anxiety for the ableEXPERIENCE process and identifying barriers to evaluation completion.
Collaborate proactively with internal departments to improve the SLP experience and facilitate best outcomes
Meet with speech language pathologist during the ableEXPERIENCE to answer questions, review data collected and encourage completion of the speech evaluation
Promote the utilization of AbleNet’s tools and resources to successfully improve insurance approval
Address all inquiries with the utmost sense of urgency and quality of service.
Maintain HIPAA and FERPA laws in accordance with the compliance requirements of AbleNet
Demonstrate the core AbleNet philosophies: Listen, Learn, and Lead
Adhere to departmental procedures, processes, and workflows
Follow and promote the department and corporate mottos (7 Rules of Engagements, 5S Methodology, and BE3)
All other duties as assigned by manager.