A220 Heavy Maintenance Project Specialist

Airbus • Peachtree City, GA

9d • Hybrid

About The Position

Satair is looking for a A220 Heavy Maintenance Project Specialist to join our Customer Order Fulfillment team based in Peachtree City, GA. As a A220 Heavy Maintenance Project Specialist you work as a project manager supporting Maintenance Centers and Airlines A220 c-check activity. You will be responsible for the complete customer order handling process for c-check part requirements and coordinate a multi functional team to collaborate and work towards expediting and delivering all parts on-time. You will also lead customer meetings while presenting to customers the c-check orders status, addressing concerns and aligning on priorities. You will get an exciting job in an innovative, growing, global company with a world-class service ambition. Our culture is non-bureaucratic, with a hands-on professional approach and customer-centric outlook. What we do is so much more than distribution, support and service; we deliver excellence when it’s needed and where it’s needed, so people all over the world can connect. Position Summary: As a Heavy Maintenance Manager you work as a project manager supporting Maintenance Centers and Airlines A220 c-check activity. You will be responsible for the complete customer order handling process for c-check part requirements and coordinate a multi functional team to collaborate and work towards expediting and delivering all parts on-time. You will also lead customer meetings while presenting to customers the c-check orders status, addressing concerns and aligning on priorities.

Requirements

• Knowledge of aircraft maintenance and/or airline operations highly desirable
• Bachelor's degree preferably in Customer Service, Supply Chain, Logistics functions within a similar sized organization, or a combination of education and relevant experience.
• 3+ years experience in a customer-focused role; aviation/aerospace industry experience highly preferred
• Customer service
• Prioritization
• Project Management
• Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages): Spoken and presentation skills Business level written Influencing Stakeholder management
• Technical Systems Proficiency: Proficient in the following: Microsoft Office CRM: Salesforce SAP A220 World IPDP AM9000 ASRP Freshdesk Lotus notes (SDR/CCR/C4C/Skywise) Google office (Google sheets/Google docs/ Slides etc)

Responsibilities

• Prepare, lead and steer internal MFT and customer meetings
• Maintain C-check file and ensure all relevant information is available
• Responsible for C-Check file related external and internal stakeholder communication (Customer Order View, Reporting File)
• Ensure all functions have performed their required checklists, incl. their own
• Measures, analyses and utilizes key performance indicators (KPIs) on behalf of the group in order to manage material order activity.
• Ownership for C-Check project and its order lines including pre-check orders and claims processing.
• Perform Heavy Maintenance Manager C-Check Checklist
• Open technical support cases with Airbus Canada (e.g. PN Activation, interchangeability, etc.)
• Clarifies technical queries utilizing technical documentation and/or liaises with technical and engineering departments.
• Provides consistently high quality responses to all customer related requests for all materials and related services to ensure the highest possible customer satisfaction.
• Build relationship and trust with our customers
• Obtain customer target dates and make them visible internally for proper prioritization
• Continuous communication to ensure the right level of transparency with internal and external stakeholders
• Speak-up culture

Benefits

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees