A/R Collections Coordinator (Bilingual)

Seaboard Corporation•Miami, FL

44d

About The Position

This position is responsible for taking full ownership of the Accounts Receivable at a large-size company, following and resolving outstanding issues using all available resources. Responsible for maintaining their customer's accounts within their terms and limits granted; this includes monitoring a portfolio between 4M and 8M for non-payments, delayed payments, and other irregularities, and develop plans with supervisor on how to resolve. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Minimum two (2) years in the Accounts Receivable area (preferably in a large accounting environment)
Minimum two (2) years of experience in the reconciliation of accounts with a strong accounting background.
Strong analytical skills are required to reconcile the accounts. Ability to research within the department and commercial divisions, sales, and the Port of Miami personnel (including overseas offices)
Familiar with payment center portals, i.e., Cass, GT Nexus, AFS, Data2Logistics, Williams & Associate, MyLPS, SSUI, US Bank, etc. to work with remittance, audit, reject invoices and paid reporting to analyze next course of action.
Sound reasoning and decision making skills when investigating discrepancies in customer's accounts.
Intermediate to Advanced communication skills, verbal and written in English/Spanish.
Intermediate to Advanced computer skills in MS Word, MS Excel, and Outlook. Proficient in creating macros to satisfy 807 customer reports as needed
Strong organizational skills needed. Multitasking is essential
Ability to exercise independent judgment within credit policies
Demonstrate a high level of accuracy and be detailed oriented with designated accounts
Ability to analyze problems and solve issues promptly
Commitment to excellent customer service
Ability to work extended hours, holidays, and/or weekends as needed

Responsibilities

Credit code bills of lading (inbound & outbound) as soon as they are available in queues; based on credit limit and terms assigned to the accounts by the Credit Manager or Director.
Protect Seaboard Marine's interest in the management of account receivables, and perform collection calls and interchange of correspondence with customers. Analyze and solve customer's inquiries regardless where the irregularity was originated.
Establish and maintain a routine methodology for contacting customers to discuss past due balances through phone and email communications.
Maintain up-to-date account notes, track and follow up on customer commitments. Document the system regarding the daily activities performed on the accounts.
Analyze deductions and credits in customer accounts, items to follow-up with the customer, and items requiring potential write off. Process account adjustments and write-offs with management approval.
Analyze credit balances or short payment in order to process corresponding adjustments and/or refunds to achieve total reconciliation of accounts.
Coordinate with customer and internal departments to resolve pricing issues on invoices related to STARS & GT NEXUS.
Reconcile customer accounts, determining when refunds and adjustments are needed for overpayments or duplicate payments, or payments made in error by US customer and/or other countries.
Research and reconcile accounts to maintain accurate A/R balance, by reconciling account balances with customers, including unapplied cash and customer disputes
Analyze payment trends that may suggest declining financial strength and reports it to a supervisor to prevent bad debts.
Notify Supervisor and Credit Manager when customers disclose comments concerning problems with Cash Flow.
Escalate pending issues, and track them until final resolution.
Abide, adhere and comply with all Company Policies, including Credit & Collections Policy and procedures.
Work with accounting advising them of credits that have been made in error by other countries so that they can in turn issue refund to another country.
Maintain the contact information in the system updated.
Analyze payments received without payment information and research company name that sent payment as well as contact information to obtain payment details.
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
Cover for other Collections staff when absent or need.
Additional duties as assigned.