A/P Help Desk Supervisor

Bunzl Distribution NA•Creve Coeur, MO

12d

About The Position

The A/P Help Desk Supervisor will provide support to the A/P department and trouble shoot any issues related to Accounts Payable. This supervisor will develop and implement processes/benchmarks to ensure that high quality service is provided.

Requirements

High School diploma or equivalent, Bachelor's degree preferred
A minimum of 3 years A/P experience and Supervisory experience is preferred
A minimum of 3 years in an A/P help desk environment or related department is strongly preferred: previous experience in a distribution or a customer service environment a plus
Supervise, mentor, and train direct reporting staff according to overall company policies and procedures
Multi-task/manage multiple projects/requests in a fast-paced environment
Task and detailed oriented; ability to work on an individual basis as well as on a team
Strong interpersonal, verbal, and written communication skills a must
Experience with IBM AS400 operating system a plus
Ability to effectively work in a Windows environment with experience in Outlook, Word and Excel

Responsibilities

First line of support for the A/P help desk department in regards to processes, problems, questions etc.
Develop and implement processes/benchmarks to ensure that high quality service is provided
Develop Standard Level of Agreement for AP help desk
Implement methodologies to improve first call resolutions
Analyze help desk productivity and make recommendations for increased efficiency and effectiveness
Implement training programs developed by the A/P manager to ensure that processes and customer support is provided in an effective manner

Benefits

Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days - Minimum 30 hours per week
Paid Time Off - Vacation, Sick, Holidays and Personal Time
401K with generous company match
Additional benefit information can be found on the Bunzl Careers home page under Benefits and Perks.

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