988 Crisis Intervention Specialist (Overnight)

Crisis Connections • Seattle, WA

2d • $28 • Remote

About The Position

988 Crisis Intervention Specialist (Overnight)
Pay: $27.87/hour +$2.00/hour shift differential
Schedule: Overnight / Graveyard shifts available (including Thurs–Sat, 8:00 PM–4:00 AM)
Location: Fully Remote (Washington, Arizona, Ohio, or Texas residents only)
Union: OPEIU
Reports to: 988 Clinical Supervisor
The Work That Happens After Midnight - Overnight crisis work is different.

Calls are fewer - but often heavier. Decisions matter more. Support must be steady, thoughtful, and right the first time. If you do your best work when things are quiet but critical, this role was built for you.

As an Overnight 988 Crisis Intervention Specialist, you are not the first voice on the line - you are the clinical anchor behind the scenes. You support Crisis Specialists in real time as they respond to people reaching out through the 988 Suicide & Crisis Lifeline via phone, chat, and text.
What You’ll Actually Be Doing
This is a clinical consultation and coaching role with real impact:
Provide live clinical guidance to Crisis Specialists during active contacts
Support decision-making for high-acuity and complex situations
Review and complete clinical documentation, screening guides, and logs with accuracy and timeliness
Offer post-contact debriefing and constructive feedback that helps staff grow
Step into queue coverage during volume spikes to keep wait times down
Support onboarding and skill development for newer staff
Participate in trainings, case reviews, and quality improvement work
Who This Role Works Best For
You’ll likely thrive here if you:
Prefer overnight schedules and work well with autonomy
Stay calm and organized in high-acuity environments
Enjoy mentoring and supporting peers - not just direct service
Can manage multiple technology platforms at once
Value thoughtful documentation and clinical consistency

Requirements

• Bachelor’s degree in social sciences or a related field
• Knowledge of the public mental health system (King County Preferred)
• Strong verbal, written, and technical skills
• Ability to work effectively in fast-paced, high-stakes situations
• Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.
• A quiet, confidential workspace
• Comfort with prolonged sitting/standing and headset use
• Smartphone with multi-factor authentication capability
• Reliable high-speed internet (minimum 50 mbps upload/download)

Responsibilities

• Provide live clinical guidance to Crisis Specialists during active contacts
• Support decision-making for high-acuity and complex situations
• Review and complete clinical documentation, screening guides, and logs with accuracy and timeliness
• Offer post-contact debriefing and constructive feedback that helps staff grow
• Step into queue coverage during volume spikes to keep wait times down
• Support onboarding and skill development for newer staff
• Participate in trainings, case reviews, and quality improvement work

Benefits

• Medical, dental, and vision insurance (including 100% employer-paid options for certain plans and tiers)
• Short- and long-term disability
• Flexible Spending Account (FSA)
• 403(b) retirement plan
• Generous paid time off and 12 paid holidays
• ORCA transit pass discount
• Free parking
• Flexible scheduling options
• Ongoing growth opportunities, self-care resources, and weekly supervisor check-ins

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees