988 Chat & Text Counselor
About The Position
As a Chat & Text Counselor, you will provide crisis intervention, emotional support, and resources to help-seekers through Crisis Chat and Text services. Operating in a fully remote capacity with an option to work on-site, you will play a critical role in delivering compassionate and effective support during moments of crisis. This position emphasizes maintaining high-quality standards in all interactions to ensure help-seekers receive the best possible care and guidance. By actively listening, assessing needs, and providing appropriate resources, you will make a meaningful impact on individuals seeking assistance.
Requirements
- Possess a high school Diploma or equivalent.
- Be 18 years of age or older.
- Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace.
- Be empathetic, flexible, and adaptable to varying situations.
- Have open availability and flexibility to work within the Chat/Text program’s operating hours, including weekends and holidays.
- Be reliable and able to adhere to schedules based upon Chat/Text program needs.
- Complete yearly trainings as required by Lifeline.
- Have knowledge of all job specific skills including risk assessment, data collection, and chat/text triage.
- Possess strong interpersonal skills and can positively interact with others.
- Have outstanding communication skills with the ability to engage any individual regardless of background.
- Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines.
- Goal-oriented team player with strong experience working in large and complex systems.
- A commitment to team objectives and Didi Hirsch philosophies.
- Successfully pass our pre-employment screening, including a background check and live scan fingerprinting.
Responsibilities
- Offers crisis-counseling services via chat and text.
- Completes risk assessment, safety planning, de-escalation, and follow-up with Chat/Text visitors.
- Serves as a mandated reporter in cases of suspected abuse or neglect.
- Is familiar with resources and providing information and referrals to visitors as appropriate.
- Maintains accurate and detailed chat/text reports. Documentation must be completed in real time.
- Completes 1.5 chats/texts per hour (on average).
- Fulfills continuing education requirements as requested or required for the agency and the Suicide Prevention Center program.
- Assists in the training process of new counselors.
- Participates in community outreach events such as resources tables and presentation about suicide prevention as needed.
- Attends routinely scheduled meetings for the Suicide Prevention Center.
Benefits
- Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
