911 Telecommunicator

Rock County • Janesville, WI

35d • Onsite

About The Position

The incumbent's primary responsibility is to provide emergency and non-emergency communications response to individuals and entities requesting police, fire or emergency medical services. Through professional information gathering, the incumbent determines the nature of the call, whether a response is necessary and what type of assistance or information is needed. For calls requiring police/fire/EMS response, the incumbent dispatches the appropriate agency to the scene, maintaining proper logs and paperwork (computer and/or manual) of all units dispatched. The incumbent is additionally responsible for retrieving and accurately relaying to requesting field units, information contained in the local, state and national computer systems, and for entering and maintaining law enforcement data in the appropriate computer system(s).

Requirements

• Graduation from high school or equivalent.
• One year experience in public safety call taking or dispatching preferred or one year constant employment in multi-tasking positions or work experience that includes significant contact with the public.
• Ability to type 40 net words per minute.
• Ability to pass a criminal background investigation, fitness for duty exam, drug screening and psychological exam.
• Required to become APCO Public Safety Telecommunicator I Certified within the twelve (12) month probationary period.
• Required to become TIME Certified within the twelve (12) month probationary period.
• Required to become CPR Certified within the twelve (12) month probationary period.
• Required to become EMD (Emergency Medical Dispatch) Certified within the twelve (12) month probationary period.
• Must have the ability to hear and understand sound sources coming through a communications headset and/or radio and/or standard telephone receiver, including the ability to hear and understand other outside sound sources while wearing a communications headset (i.e., the ability to hear sound sources not coming through the headset; ability to hear through both ears).
• Must have the ability to speak and write English clearly.
• Must have the ability to read and discern visual images on a variety of media, including the ability to read and understand maps, and the ability to distinguish between colors on a color-coded computer screen.
• Must have the ability to type accurately on a computer keyboard while conversing with callers and public safety responders.
• Must have the ability to record names and numbers accurately (i.e., not transpose numbers and/or letters).
• Must have the ability to sit or stand in one place for extended periods of time.
• Familiar with basic operations of personal computer systems.
• Operates computer aided dispatch system.
• Operates computerized radio console according to departmental policy and procedure as well as FCC rules and regulations.
• Operates computerized telephone system.
• Utilizes electronic time card system.

Nice To Haves

• One year experience in public safety call taking or dispatching preferred

Responsibilities

• Coordinates dispatching of public safety responders.
• Records and documents information on calls for service and other dispatch related functions.
• Assists with emergency and non-emergency call-taking functions.
• Operates the TIME System (Transaction, Information Management Enforcement) and other databases
• Performs testing of equipment
• Attends required training as assigned.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED