911 - Telecommunicator - Starting at $30.32/hour - Potential for $34 within first year!

Waukesha County, WI • Waukesha, WI

2d • $30 - $42 • Onsite

About The Position

Are you ready to be the calm voice that guides and reassures during times of crisis? If you possess empathy, resilience and the ability to stay calm under pressure, we invite you to apply for our opportunity as a 911 Telecommunicator. Starting pay is $30.32 per hour with the potential to earn $34.79 within the first year! We offer four competency- based merit increases during the training period. After you have achieved your first competency which typically takes 3 to 4 months, you will earn $31.38 per hour. Three additional 3.5% increases are then available throughout the training process. Training time varies, however once the training program is complete, you'll be making at least $34.79 per hour! No previous experience or college degree required! The start date for this position will be Wednesday, April 15, 2026. Please see the Job Description section to review the steps and schedule for this recruitment. Lateral Transfer Benefits: Newly hired Telecommunicators who have at least three (3) years of full-time experience in a similar position and within the last twelve (12) month period are afforded a higher starting wage and accelerated vacation and sick time. Employee well-being is promoted through a balanced work-life culture and a schedule allowing for three or four days off per week. Waukesha County also has exceptional employee wellness programs that offers a variety of programs and tools to help promote an employee's wellness and health, including contracted public safety focused mental health support, and a health & wellness clinic located on the County campus. 911 Telecommunicators receive and prioritize 9-1-1, 10-digit emergency and non-emergency telephone calls for service from the public and the agencies we serve. They process the information using a computer-aided-dispatch (CAD) system and dispatch appropriate emergency service agencies such as police, fire, and emergency medical units. We are more than a dispatch center; we are a lifeline to our community. Telecommunicators are called upon to continuously update and monitor public safety responders in the field, and they also deliver quality, protocol-based instruction (medical/police/fire) when it is appropriate and possible. They are truly the "first" first responders to any reported emergency. Working as a 911 Telecommunicator is both challenging and rewarding. Your work will have a profound impact on the lives of individuals in need, helping them navigate through the most difficult moments they may ever face. We are looking for gifted, caring people who, if selected, are provided the unique opportunity to go through our outstanding training program. Successful candidates should possess the desire to embrace this position as a career and should also have the willingness to grow as a professional in the public safety communications field. At Waukesha County Communications (WCC), we make an IMPACT every day! We are driven by our core values of Integrity, Teamwork, Adaptability, Authenticity, Accountability, and Respect. If you share these values and are eager to make a meaningful IMPACT, we encourage you to apply and become a vital part of our team. Join us today in shaping a stronger community. For more information visit: https://www.waukeshacounty.gov/emergency-preparedness/waukesha-county-communications/ or https://www.facebook.com/WaukeshaCountyCommunications/

Requirements

• High School Diploma or GED.
• Candidates must possess the physical and mental abilities to perform the essential job functions as listed in the Telecommunicator ADA Essential Functions Worksheet.
• Subject to background investigation conducted by the Waukesha County Sheriff's Department which includes fingerprinting.
• Must be able to pass pre-employment drug screen and hearing test.
• Must be able to remain at a workstation for long periods of time.
• Must be available to work any shift, including nights, weekends, holidays, during severe weather conditions and mandatory overtime to maintain minimum staffing levels.
• All applicants, including those with felony convictions, must receive clearance to access the Federal and State Criminal Justice Information Systems and other required law enforcement systems and records.
• Applicants must have access to reliable transportation to ensure punctuality and availability for scheduled and unscheduled shifts. This includes the ability to commute to our location promptly if called in to work.
• Applicants must be able to type 40 words per minute.

Responsibilities

• Receive and prioritize 9-1-1, 10-digit emergency and non-emergency telephone calls for service from the public and the agencies we serve.
• Process information using a computer-aided-dispatch (CAD) system
• Dispatch appropriate emergency service agencies such as police, fire, and emergency medical units.
• Continuously update and monitor public safety responders in the field
• Deliver quality, protocol-based instruction (medical/police/fire) when it is appropriate and possible.

Benefits

• Lateral Transfer Benefits: Newly hired Telecommunicators who have at least three (3) years of full-time experience in a similar position and within the last twelve (12) month period are afforded a higher starting wage and accelerated vacation and sick time.
• Employee well-being is promoted through a balanced work-life culture and a schedule allowing for three or four days off per week.
• Waukesha County also has exceptional employee wellness programs that offers a variety of programs and tools to help promote an employee's wellness and health, including contracted public safety focused mental health support, and a health & wellness clinic located on the County campus.
• Waukesha County provides a comprehensive compensation and benefits package including excellent health/dental/vision, life insurance, generous paid time off (vacation, 10 holidays, 3 floating holidays, ample accrued sick time that rolls over each year), an exceptional pension plan with employer match and lifetime retirement payment plus an optional tax advantaged 457 retirement savings plan.
• Successful candidates will be eligible for performance-based merit increases and non-base performance awards.
• Employee well-being is promoted through a balanced work-life culture and through an exceptional employee wellness program that offers a variety of programs and tools to help promote an employee's wellness and health, including an on-site health & wellness clinic.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED