911 Public Safety Telecommunicator Trainee

City of High Point, NC•High Point, NC

66d•$22 - $28•Onsite

About The Position

Public Safety Telecommunicators are the first of the first responders who work as a team of responsible technical professionals to provide the critical link between the community and emergency responders. Telecommunicators coordinate the responses for the City's Fire and Law Enforcement Departments, while relaying calls for Emergency Medical Services and other jurisdictions to the appropriate agencies. They use a variety of technologies, including Computer Aided Dispatch (CAD) systems, digital trunked radio systems, and secure criminal and motor vehicle information networks to coordinate and document responses to calls for assistance in High Point. Telecommunicators participate in training and exercises to ensure the highest level of performance and readiness for the ever-changing challenges presented by the modern public safety environment. Telecommunicators work in teams, under the direction of a Telecommunications Supervisor, in 12-hour shifts to provide service 24-hours every day of the year.

Requirements

Must be at least 18 years of age
High School Diploma or GED equivalent
Must be able to type at least 30 words per minute.
Must have or obtain a valid North Carolina Driver's License upon employment.
Must be able to obtain the appropriate certifications to utilize the North Carolina State Bureau of Investigation Division of Criminal Information services and the Federal Bureau of Investigations National Crime Information Center.
Must successfully complete a thorough background investigation to include a polygraph examination, psychological evaluation, and appropriate medical clearances.

Nice To Haves

Bachelor's or associate Degree in 911 Communications and Operations, Criminal Justice, Psychology, Information Technology, or any closely related program.
Basic Telecommunicator Certification through APCO, NENA, and/or the NC Justice Academy.
NC DCI Module 1 Certification
Expertise with Computer Aided Dispatch systems, particularly Central Square's One Solution system.
Expertise with public safety radio systems, particularly Motorola's MCC 7500E Elite system.
Expertise with public safety ESInet phone systems, particularly Motorola's Vesta 911 system.

Responsibilities

Receives voice, text, and video communications concerning public safety, collects, analyzes, and triages the information, then coordinates an appropriate response by public safety field units while documenting the required information in the computer aided dispatch system.
Uses digital trunked mobile radio system to coordinate efficient emergency responses, relays calls for services, passes along operational information and messages, monitors the radio system to document self-initiated public safety activity by field units, and responds to distress calls from field units; conducts accountability and safety procedures as necessary.
Uses specialized training to effectively communicate and build a rapport with panicked, injured, and/or impaired individuals to obtain necessary and vital information necessary for an effective emergency response.
Uses national and state criminal information computer systems in response to requests from and to communicate with Federal, State, and Local public safety officials.
Monitors and responds to a variety of dedicated public safety systems to help locate distressed individuals and coordinate emergency responses.
Works with Telecommunicators from other agencies, sworn and civilian Law Enforcement personnel, Fire Department personnel, Emergency Medical personnel, Emergency Management personnel, and other local, county, and state agencies to access and coordinate necessary resources for situations that may require them.
Works with City utilities and third-party organizations as needed to obtain resources for public safety situations.
Conducts periodic tests and basic maintenance of the equipment within the communications facilities.
Ensures that all work is performed in accordance with division, department, and city standards, policies, and procedures, to include OSHA and other Federal and State mandates.