911 Public Safety Police and Fire Dispatcher (Hiring Incentive: $2,500)

City of Lewisville (TX)•Lewisville, TX

44d•Onsite

About The Position

Operates radio, telephone, and related communications equipment to receive and relay information; prioritizes and assigns appropriate resources for emergency and non-emergency service calls for assigned areas of responsibility; maintains logs and records of all activities as required; provides support information to first responders, the public, and other public safety agencies as required. Work is performed under close supervision, with guidance provided on complex situations.

Requirements

High School Diploma or GED required.
Communication skills and working on a diverse team.
Must submit to and pass a skills assessment examination.
Preference may be given to candidates who have previously passed a skills assessment; successfully passing typing test, 45+ WPM
must submit to and pass a pre-employment drug test
must be at least 18 years of age
must be a US Citizen as required by TCOLE
must pass background checks including Fingerprinting check, polygraph and psychological exam.
Flexibility to work a variety of schedules including 8, 10, or 12 hours shifts, including nights, weekends, holidays, and during severe weather or emergency activations.
Texas Commission on Law Enforcement (TCOLE) Telecommunicator License within one year from hire date.
TCIC/NCIC Full Access Certification within six months from hire date.
Emergency Medical Dispatch (EMD) Certification and CPR within six months of hire date.
Other licenses and certifications as required by Local, State, and Federal entities.

Nice To Haves

Prior experience in public safety communications, dispatch, or law enforcement support or a call-center environment
Bilingual skills (Spanish preferred)
Familiarity with Computer-Aided-Dispatch Systems and radio systems preferred.

Responsibilities

Answer and prioritize emergency (9-1-1) and non-emergency calls for service; determine the nature and urgency of requests; dispatch appropriate resources; and provide pre-arrival medical instructions when required; and may provide medical instructions prior to EMS arriving as needed.
Operate Computer-Aided Dispatch (CAD) and automated data systems to retrieve and enter information from local, state, and federal databases (TCIC/NCIC).
Maintain real-time awareness of unit status, locations, and building security systems; ensure readiness for additional calls.
Request additional resources and mutual aid from other agencies or jurisdictions when necessary.
Maintain and update records, including street indexes, repossession logs, and emergency resource files.
Enter and clear records in databases for protection orders, warrants, missing persons, stolen vehicles, and other property.
Prepare and maintain accurate logs, reports, and documentation in compliance with department and legal requirements.
Perform related duties as assigned by leadership.