911 Operations Division Manager

Buncombe County • Asheville, NC

13d

About The Position

Buncombe County Public Safety Communications is seeking a 911 Operations Division Manager to join our team! This position reports directly to the 911 Director and follows a standard Monday–Friday, 9:00 a.m.–5:00 p.m. schedule. During emergencies, the Operations Division Manager must be available to respond as needed, including nights and weekends. The Operations Division Manager will oversee approximately 60 staff members, including two direct reports, and will play a key role in the modernization and restructuring of our 911 system. Candidates with degrees in Emergency Management or related fields are strongly encouraged to apply. The purpose of this position is to provide division leadership and direction and is responsible for developing and administering programs, activities and systems to support and promote high performance strategies and to meet departmental priorities, goals and objectives. We are looking to fill this position as soon as possible.

Requirements

• Bachelor’s degree in related field and five (5) years of administrative experience in government or business including two (2) years of supervisory experience; or an equivalent combination of education and experience.
• Considerable knowledge and understanding of departmental and county personnel policies and procedures.
• Thorough knowledge of the laws, regulations, and policies governing departmental programs and operations.
• Ability to effectively plan, coordinate, and evaluate the work of others.
• Ability to initiate and install administrative programs and procedures and to evaluate their effectiveness.
• Ability to maintain effective working relationships with the public and employees.
• Initiative and independent judgment are required.

Nice To Haves

• Candidates with degrees in Emergency Management or related fields are strongly encouraged to apply.

Responsibilities

• Supervising assigned staff, including establishing workloads, prioritizing work assignments, evaluating performance, interpreting and enforcing policies and procedures, resolving personnel issues, making hiring or termination recommendations, and administering disciplinary actions when necessary.
• Providing advice, recommendations, and solutions for highly visible and complex operational issues.
• Coordinating and collaborating with internal and external 911 stakeholders to ensure effective communication and system performance.
• Assist the Department Director in the overall management, execution, and administration of services for assigned division; provide administrative oversight for operational and administration activities and functions.
• Establish, implement, and evaluate internal systems and organization to effectively meet operating goals and objectives; develop and evaluate internal policies, procedures, and staff organization to effectively carry out divisional operations.
• employee relations, diversity, and staff development/training; oversight and completion of employee evaluations; and ensuring County personnel policies and procedures are appropriately administered within the division.
• Assist in department budget development and monitoring to ensure cost effectiveness and to ensure that purchasing and financial transactions are properly conducted in accordance with County administrative policies and procedures.
• Responsible for the research and preparation of reporting data for assigned operations to include statistical analyses, recommendations and information requested by the Department Director and/or County officials.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees