911 Dispatcher I

Pima County • Tucson, AZ

2d • $22 - $30

About The Position

Receives emergency and non-emergency requests for public safety response, determines priorities, dispatches law enforcement and other emergency units, and monitors response progress and any additional support requirements. This classification is distinguished from 911 Dispatch Supervisor which has supervisory responsibilities for Communications Section staff. It is distinguished from 911 Call Intake Specialist which does not dispatch or communicate directly with field units via radio or the computer-aided dispatch (CAD) systems. This classification is the entry-level dispatcher in the Sheriff’s Department.

Requirements

• High School Diploma or General Education Development (GED) certificate.
• Valid driver license is required at time of application.
• Valid AZ driver license is required at time of appointment.
• Must be 18 years of age at the time of appointment.
• Applicants must successfully complete and pass the pre-employment public safety dispatch skills assessment, which will include a typing and data entry assessment.
• All positions require satisfactory completion of a personal background investigation by the court or law enforcement agencies, due to the need for access to County Attorney and Court facilities, records, and communication systems.
• All positions are required to work rotating shifts which include days, evenings, nights, weekends, and holidays, and to work an assigned post that can be rotated/reassigned at management’s discretion.
• Must have the ability to: Sit and/or stand for long periods of time; Type and/or perform keyboarding and computer interfacing for extensive periods of time to enter, extract, and retrieve data; Remain calm, think clearly, quickly assess, and evaluate situations, organize thoughts, and respond quickly in emergency and stressful situations; Hear and understand speech and radio transmissions; Communicate clearly in the English language by voice, in-person and via a police radio and/or phone and by other communication systems.

Nice To Haves

• Some positions may require bilingual abilities in English and a second language, as determined by the Sheriff’s Department.

Responsibilities

• Monitors emergency and general-support radio talk groups
• Receives emergency and non-emergency calls, including Next Generation 911 (NG911), and non-emergency calls from the public, dispatchers, and law enforcement agencies via telephone, radio systems and CAD systems
• Determines priorities of all calls and dispatches required units and/or agencies
• Receives radio calls from field units, and transmits messages via radio, telephone, computer, fax, or other communication equipment
• Conducts inquiries of various sources to obtain requested information or services by phone or computer-automated communication equipment
• Maintains status and location control of all public safety personnel involved in department activities
• Uses various computer systems, databases, and mapping applications for data entry and information retrieval
• Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties
• May assist in training for other positions using or serviced by CAD and/or the Communications Section
• Creates and maintains manual and automated logs, and other records of public safety communications activities.

Benefits

• Employees enjoy competitive salaries, generous health insurance coverage, and retirement plans that contribute to long-term financial security.
• Pima County recognizes the importance of a healthy work-life balance, offering flexible work schedules, a generous family leave policy and wellness programs that prioritize employee well-being.
• Employees benefit from opportunities for professional advancement through training programs, workshops, and educational reimbursement programs.
• In addition, a County-wide employee recognition program rewards employees who exemplify the County values of being accountable, respectful and ethical as well as providing great customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED