911 Communications Officer II

Lyon County, Kansas•Emporia, KS

2d•$20•Onsite

About The Position

As a Lyon County Communications Officer II, you will provide the link between those requesting public safety services, both emergency and non-emergency, and evaluating and dispatching the required resources as needed. In this position, you will handle communication relay for law enforcement, fire, emergency medical services, and other emergency and non-emergency calls for service utilizing multiple forms of technology to provide lifesaving instructions. Communications Officers will be expected to have acquired the necessary information and skills to perform the job within acceptable standards after six months in this position, and will be required in an additional six months to demonstrate competency and proficiency. This position operates on a shift schedule and may involve working long hours, weekends, holidays and/or scheduled days off. Communications Officers have continual contact with the general public, and must be able to maintain a calm, professional demeanor while effectively gathering information necessary to provide needed assistance to all citizens. Other duties as assigned. Non-exempt position with a solid base pays $21.00/hr. and benefits including, paid time off (accounts credited at 10 hours vacation and 8 hours sick per month worked), vendor discounts, health, dental, and vision insurance and much more!

Requirements

Must pass a background check, pre-employment physical, drug screening and work screen.
High school diploma, G.E.D. or equivalent required.
Emergency Telecommunicator, Emergency Medical Dispatch and Emergency Fire Dispatch certification is required to be obtained during the training period. Recertification is required throughout employment.
Employees must be a United States Citizen or otherwise be legally entitled to work in the United States.
Employee is accountable for the efficient and acceptable performance of his/her duties and responsibilities.
Frequent contact with other departments and continual contact with the general public.
Employees in this positon must be able to maintain a calm, professional demeanor while effectively gathering information necessary to provided needed assistance to all citizens.
Because of the confidential, sensitive nature of information processed, and Criminal Justice Information Systems regulations, an employee must be able to pass a background investigation and polygraph examination.
Felony criminal history will automatically disqualify or terminate employment.

Nice To Haves

2 years of public safety communications experience required
1 year of CAD experience required
Ability to speak and read English fluently is required. The ability to speak and/or read additional language(s) is helpful.
Public safety communications experience is desirable.
Ability to speak and read English fluently is required. The ability to speak and/or read additional language(s) is helpful.

Responsibilities

Handling communication relay for law enforcement, fire, emergency medical services, and, other emergency and non-emergency service units as needed
Responsibility for radio, telephone, KCJIS, Computer, in-person, and, written communications relay of information both public and confidential in nature.
Receiving and responding to calls for service
Relaying vital information to responding units and/or summoning the proper authority
Maintenance of accurate radio and telephone logs
Accurately entering information into computer
Retrieving and completing accurate data entry into the Computer-Aided Dispatch system.
Duty to maintain a positive work atmosphere by acting and communicating in a manner so that employee gets along with customers, citizens, coworkers and management.
Being pleasant, respectful and civil with others on the job and displaying a good-natured, cooperative attitude.
Maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Obligation to be reliable, responsible, dependable, and fulfill duties.
Must show up for work on a regular and predictable basis as scheduled
Accurately completing warrant, PFA (protection from abuse) Orders and NCIC entries and validations
Map reading and analysis
Type reports
Clean communications area
Other related work as required or directed
May be required to participate for 2-3 years in the WorkWellKS training seminars and the Lyon County, Kansas Wellness Team roles as: Convener, Facilitator, Secretary, Communications/Promotion, Liaison to the Executive, Meaningful Employee Engager, Event Planner, Benefits Liaison, Data Liaison, and/or Facilities.