911 Center Operations Manager
About The Position
The Town of Vail is seeking a highly organized and experienced 911 Center Operations Manager to lead the daily operations of our Emergency Communications Center. This critical leadership position serves as the operational backbone of emergency dispatch, ensuring quality control, policy implementation, training, and effective communication between internal teams, user agencies, and vendors. The Operations Manager plays a key role in public safety by directing systems operations, supervising supervisory staff, and serving as a key liaison across law enforcement, fire, EMS, and regional stakeholders. This role also acts as the Director of Communications in their absence and must be prepared to step into hands-on supervisory or dispatch duties as needed.
Requirements
- 2–3 years of emergency dispatching experience, and at least 2 years in a supervisory or related role; equivalent combination totaling 5+ years may be considered.
- Strong leadership and communication skills; demonstrated ability to manage teams and foster interagency collaboration.
- Proficiency in public safety communications systems, project management, data analysis, and training program development.
- Knowledge of: Emergency dispatch operations for Police, Fire, and EMS.
- Public safety protocols, QA/QI programs, and policy development.
- Computer-aided dispatch, radio systems, and 9-1-1 equipment.
Nice To Haves
- NENA ENP (Emergency Number Professional)
- NENA CMCP or APCO CCM
- EMD, CPR/AED (must obtain within 6 months if not currently certified)
- CCIC/NCIC OSN (must obtain within 6 months)
Benefits
- Comprehensive Medical, Dental, and Vision Insurance
- Preventive care covered at 100% and wellness bonuses (up to $300)
- Preferred pricing and services with Vail Health & Vail Summit Ortho
- Short-Term and Long-Term Disability coverage through New York Life
- Employee Assistance Program (EAP) with counseling, coaching, legal & financial support
- Life Insurance & AD&D: 2.5x annual salary (100% employer-paid)
- 401(a) Town Pension Plan with up to 16.15% employer contribution
- 457(b) Deferred Compensation Plans including Roth options
- Flexible Spending Accounts (FSA) and a $1,000 Lifestyle Spending Account (LSA)
- Starting at 3+ weeks vacation/holiday accrual
- 8 hours/month sick leave, up to 1,560 hours
- Tuition assistance (up to $4,000/year)
- Housing assistance and free CORE transit bus pass
- Free employee access to golf, skating, tennis, and Nordic skiing at Vail facilities
- Discounts via BenefitHub on retail, travel, and entertainment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
