90-Day Collections Representative

Hankey Group External•Las Vegas, NV

7d•Onsite

About The Position

As a 90-Day Collector , you’ll manage accounts that are over three payments past due and play a key role in reducing delinquency for Westlake Financial. This position requires persistence, attention to detail, and strong skip-tracing and negotiation skills to help customers bring their accounts current and locate collateral when necessary. Contact customers with accounts more than 90 days past due to discuss payment options and resolve delinquencies. Use skip-tracing techniques to locate customers who are difficult to reach and identify collateral locations. Negotiate payment solutions tailored to each customer’s situation to help bring accounts current. Achieve monthly goals while maintaining quality, compliance, and professionalism. Collaborate with repossession agents to recover collateral when required. Reduce delinquency rates in your assigned queue through consistent follow-up and strategic communication. Handle a high volume of calls efficiently in a fast-paced, goal-oriented environment.

Requirements

Strong skip-tracing knowledge and ability to locate customers or collateral effectively.
Excellent communication and negotiation skills with professional phone etiquette.
Flexible schedule – able to work overtime and weekends when needed.
Proven ability to multitask and stay organized in a fast-paced, high-volume environment.
Thorough understanding of state and federal collection laws , including the Fair Debt Collection Practices Act (FDCPA) .
Proficient computer and typing skills with familiarity in Microsoft Excel, Outlook, and web-based applications.
Team-oriented mindset with a positive, dependable attitude.
3+ years of backend subprime collections experience required.
Auto collections experience required.
High school diploma or equivalent required.

Responsibilities

Contact customers with accounts more than 90 days past due to discuss payment options and resolve delinquencies.
Use skip-tracing techniques to locate customers who are difficult to reach and identify collateral locations.
Negotiate payment solutions tailored to each customer’s situation to help bring accounts current.
Achieve monthly goals while maintaining quality, compliance, and professionalism.
Collaborate with repossession agents to recover collateral when required.
Reduce delinquency rates in your assigned queue through consistent follow-up and strategic communication.
Handle a high volume of calls efficiently in a fast-paced, goal-oriented environment.

Benefits

Medical, Dental, and Vision benefits
Life Insurance, Flexible Spending Account
401K matching
Employee Stock Ownership Program in a $14.2 Billion Company, plus company matching
Wellness Program, Daily Team Exercises
Westlake University, Certification Programs
Career Path Opportunities
Discounts on Parks, Museums, Movie Tickets, and Attractions
AT&T Wireless Discounts
Employee Loan Assistance
Annual Flu Shots, Biometric Screenings
Paid Vacations Days
Paid Sick Days
Paid Holidays
Rental Car Discounts
Dell Member Purchase Program
UKG Wallet