4PL Supply Chain Operations Supervisor

JAS•Charlotte, NC

1d•Onsite

About The Position

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services. JOB SUMMARY: The 4PL Supply Chain Operations Supervisor will be responsible for all operational services, import and export traffics in air and ocean trade. He or she will be responsible for operational excellence, support product initiatives, filling, document processing and customer service function at the national level. ESSENTIAL FUNCTIONS: Responsible of statistics and KPI´s of operational performance in the country/branch. Coordinate the relationship with IATA (International Air Transport Association) at National Level and execute the operational requirements of IATA. Awareness to key import and export vertical market in order to work closely with M&S (Materials and Subtracting) development. Support in sub-contractor management function, supplier and control for agreement and monitoring of their performance (post landing services, customs clearance, etc) In charged of customer service functions, customer retention and cross selling in cooperation with M&S into the country. Work closely with partners and sales teams to define necessary product to achieve the targets budgeted. Work in accordance to the compliance rules and policy. Establish relations with customers and carriers. Engage with customers and potential customers together with the sales team for technical purposes.

Requirements

Excellent organizational skills
Proficient written and verbal skills
Effective computer skills including Microsoft Office suite
Detail oriented, able to multitask and meet deadlines
Self-motivated, able to work in a team and independently
Bachelor’s degree in transportation, ocean freight or international business preferred or equivalent.
5+ years of airfreight product or scope focused in business.
Knowledge and experience in air freight operations duties.
Competence in planning and cost control in air freight product.
Marketing & Sales orientated capabilities and business developing.
Highly motivated leader who is adept at working in a competitive, challenging and fast-paced work environment.
English and Portuguese advanced proficiency language (written and speaking).

Responsibilities

Responsible of statistics and KPI´s of operational performance in the country/branch.
Coordinate the relationship with IATA (International Air Transport Association) at National Level and execute the operational requirements of IATA.
Awareness to key import and export vertical market in order to work closely with M&S (Materials and Subtracting) development.
Support in sub-contractor management function, supplier and control for agreement and monitoring of their performance (post landing services, customs clearance, etc)
In charged of customer service functions, customer retention and cross selling in cooperation with M&S into the country.
Work closely with partners and sales teams to define necessary product to achieve the targets budgeted.
Work in accordance to the compliance rules and policy.
Establish relations with customers and carriers.
Engage with customers and potential customers together with the sales team for technical purposes.
Conduct performance evaluation for direct reports, customer service departments, and operational function structure.
Recommend hiring and assessment of talent.
Identify and resolve personnel issues.
Ongoing coaching and mentoring of staff to develop skills to the highest level