3rd Shift Print Supervisor

Farmers•Grand Rapids, MI

20d•$63,200 - $107,250•Hybrid

About The Position

We are Farmers! We are… more than just your favorite commercials.  At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers. Farmers is an award winning, equal opportunity employer, committed to the strength of an inclusive workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture!  To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram , LinkedIn , and TikTok . Workplace: On-site ( #LI-Onsite ) Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered. Job Summary Supervises, plans, directs and controls high speed production and test activities of Document Services <(>&<)> Logistics (DS<(>&<)>L) functions by validating requirements and overseeing workflow. Ensures timely and accurate distribution of quality corporate transactional and marketing documents. Interfaces with local business units, functional departments including technical support and 3rd party vendors such as equipment maintenance technician staff and management in order to meet production requirements. Provides leadership, guidance and mentorship to assigned production staff.

Requirements

1-3 years leadership experience within production and/or mailing industry.
1-3 years demonstrated experience with mainframe or server based printing in a large multi-task computerized environment preferred.
Demonstrated experience with large scale printing systems and/or insert mailing technologies preferred.
High school diploma or equivalent required.
Effective leadership skills.
Demonstrated analytical skills.
Possesses flexibility to work in a fast paced, dynamic environment.
Demonstrated problem solving skills.
Highly thorough and dependable.
Ability to work within tight timeframes and meet strict deadlines.
Instills commitment to organizational goals.
Effective interpersonal skills.
Effective conflict management skills.
Demonstrates a high commitment to quality.
Demonstrated time management and priority setting skills.
Demonstrates a high level of accuracy, even under pressure.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Supervises staff of 6-15 operators with a focus on timely and quality production of workflow and meeting Service Level Agreements (SLA).
Monitors work process to ensure requirements are handled efficiently within a defined timeline.
Maintains coordination of test volume activities of DS & L functions ensuring compliance and actively monitors department resources, including equipment and software, to supply proper tools for operators to perform job responsibilities in a safe manner.
Leads daily shift turnover meeting to review workload and print equipment status to operators in order to prepare team for shift expectations.
Utilizes Excel and Access to analyze and prepare production reports reflecting overall job activity including materials processed and equipment used among operator staff.
Presents monthly reporting including SLA results, production volumes and overall initiatives to the staff.
Engages in problem management and resolution.
Makes sound recommendations for work distribution based on analysis and overall trends in department workflow.
Conducts analysis of staff work environment needs and performs research to review and recommend vendor products for staff production use.
Responsible for performance management of operator and lead staff and effectively addresses concerns.
Conducts regular coaching sessions with employees to review job performance and addresses concerns with proper action.
Ensures staff adherence to company policies and department mandated processes and procedures, and ensures compliance with all wage and hour activities.
Evaluates staffing needs and actively participates in employee selection, onboarding and training of new employees.
Upholds compliance to safety standards by performing monthly safety audits and addresses any safety concerns.
Drives efforts within continuous process improvement and/or Kaizen efforts in order to execute problem resolution.
Identifies and oversees implementation of departmental process improvements.
Confirms all staff complies to new standards to ensure compliance in safety and internal process standards.
Clearly communicates changes to process and/or department initiatives to staff and conducts follow up to ensure accordance to guidelines.
Builds and maintains strong working relationships with internal and external vendors such as Presort team and USPS; collaborates effectively to ensure a positive customer experience.
Escalates feedback and concerns to leadership to address issues affecting production environment.
Participates in special projects, as needed, and prepares teams for new implementations related to group output.
Performs other duties as assigned.

Benefits

Farmers offers a competitive salary commensurate with experience, qualifications and location.
Bonus Opportunity (based on Company and Individual Performance)
401(k)
Medical
Dental
Vision
Health Savings and Flexible Spending Accounts
Life Insurance
Paid Time Off
Paid Parental Leave
Tuition Assistance
For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer