3rd Party Collection Agent (Kingston ONLY)

Segoso Jamaica

About The Position

Are you ready to embark on a rewarding career journey? Join the Segoso Caribbean Team!We're seeking highly motivated and experienced 3rd Party Collection Specialists to join our dynamic and results-driven team. If you thrive in a fast-paced environment and are passionate about helping customers while achieving goals, we want to hear from you! What We Offer: Competitive Compensation: Hourly pay plus monthly bonus opportunities Comprehensive Benefits: Medical, dental, vision, and paid time off Positive Work Environment: A supportive team culture where your work is valued Career Advancement: Growth opportunities within a rapidly expanding company Flexible Schedule: Weekends off

Requirements

Minimum 1 year of experience in third-party collections or outbound sales (required)
Strong verbal and written communication skills
Ability to build rapport, listen actively, and resolve customer concerns
Capable of identifying solutions and making sound decisions
Dependable, ethical, and detail-oriented in all tasks

Responsibilities

Make outbound calls to consumers to resolve outstanding debts in a professional manner
Negotiate payment arrangements while maintaining compliance with industry regulations
Document all interactions and account activities accurately in the system
Meet or exceed daily, weekly, and monthly performance targets
Handle disputes or inquiries with professionalism and empathy
Follow all company and client guidelines to ensure legal and ethical collection practices