3PL Operations Supervisor

Zones, Inc.•Carol Stream, IL

62d•$64,037 - $79,768

About The Position

This position will require, under minimal supervision, the ability to manage the daily operations of our 3PL partner warehouses to achieve company goals and objectives with emphasis, ensuring 3PL's are compliant and executing via their agreement with Zones. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

College Degree Recommended
Three (3) to five (5) years' experience in project coordinating and 3PL relationship management.
Knowledge of inventory management practices.
Knowledge of LEAN warehousing methodology.
Valid passport/documentation to travel to Canada as needed.
Ability to communicate effectively and strategically, both orally and in writing.
Ability to effectively present information and respond to questions from administrators, staff and team.
Fluid in Microsoft Office Suite
Ability to apply concepts such as fractions, percentages, ratios, and proportions, to practical solutions.
Ability to interface effectively with other warehouse team members, other departments, and customers.
Ability for heavy lifting (up to 35 lbs.)
Ability to foster a cooperative work environment.
Organizing and coordinating skills
Employee development and performance management skills.
Ability to manage and train employees, to include organizing, prioritizing, and scheduling work assignments.
Ability to develop, plan, and implement short-and long-range goals.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to accurately perform assigned tasks
Ability to perform duties and tasks with an awareness of all documented policies and procedures
Ability to perform duties and tasks with an awareness of all safety policies and procedures
Ability to promote harmonious working relationships with staff and outside business representatives
Possesses excellent oral and written communication skills and interpersonal relationships.
The position requires the individual to meet multiple demands from several people and interact with other staff/departments.

Responsibilities

Prepares 3PL for new business, project launches/deployments. Ensures all hardware and services are received and set up properly in system.
Participates in daily/weekly calls with US/Canada internal teams to coordinate efforts and ensure smooth execution of customer requirements.
Onboard all new/existing customers with Virtual Warehouse & 3PL partners.
Contact for all 3PL escalations and issue resolution.
Reviews daily/weekly scorecards with 3PL partners to ensure provider and customer SLAs are met.
Participates in daily/weekly calls with 3PL partners to ensure orders are flowing through systems.
Participates in quarterly business reviews with 3PL.
Complete unscheduled and scheduled visits with 3PL to ensure compliance.
Conducts periodic and/or required inventory audits and assists in the reconciliation of physical counts.
Audits and reconciles freight and service billings, works with PMO and Accounts Payable on problem resolution.
As required, monitors incoming vendor shipments and resolve receiving discrepancies. Shortages/overages
Oversee the Virtual Warehouse and TSC Support Team.
Leads warehouse improvement initiatives to advance operational efficiency and reduce costs.
As appropriate to the position, participates in the development of operating goals and objectives for the unit; recommends, implements, and administers methods and procedures to enhance operations.
Assists Virtual Warehouse team with order management and other related responsibilities.
Assist in creating training materials and/or hosting training as needed.
Assists in creating Work Instructions
Assists in annual budget planning process and regularly monitors expenditures.
Performs miscellaneous job-related duties as required by daily work volume.