30-Day Collections Representative

Hankey Group External•Dallas, TX

4d•$17•Onsite

About The Position

As a Collections Representative , you’ll play an important role in helping customers get back on track with their accounts while supporting Westlake Financial’s success. You’ll use technology, communication, and problem-solving skills to assist customers who are 31+ days past due and help prevent loan losses through smart, compassionate collection efforts. Handle inbound and outbound calls — providing friendly, professional support and following company policies and procedures. Reach out to customers to set up payments or create plans to resolve past-due accounts. Negotiate fair payment solutions while meeting performance and productivity goals. Keep detailed and accurate notes on all customer interactions and account actions. Listen actively and communicate clearly with customers, teammates, and management to resolve concerns and ensure a positive experience. Use skip-tracing tools to locate customers or collateral when needed. Review accounts for repossession when necessary, following company guidelines and mitigating factors. Work toward department goals by helping reduce delinquency rates and maintaining quality and compliance standards. Manage a high volume of calls in a fast-paced, supportive team environment. Protect confidential information related to customers, accounts, and company operations.

Requirements

Strong communication and negotiation skills with a professional phone presence.
Flexible schedule — open to working overtime and weekends when needed.
Able to multitask and stay organized in a fast-paced environment.
Understanding of collection laws , including the Fair Debt Collection Practices Act (FDCPA) .
Proficient with computers — comfortable with data entry, web-based applications, and Microsoft Excel & Outlook.
Excellent telephone etiquette and ability to connect with customers respectfully.
Team player with a positive attitude and dependable work ethic.
At least one year of consumer collections experience in a high call-volume, auto-dialer environment.
Knowledge of collections and repossession processes — auto collection experience preferred.
High school diploma or equivalent required.

Nice To Haves

Knowledge of collections and repossession processes — auto collection experience preferred.

Responsibilities

Handle inbound and outbound calls — providing friendly, professional support and following company policies and procedures.
Reach out to customers to set up payments or create plans to resolve past-due accounts.
Negotiate fair payment solutions while meeting performance and productivity goals.
Keep detailed and accurate notes on all customer interactions and account actions.
Listen actively and communicate clearly with customers, teammates, and management to resolve concerns and ensure a positive experience.
Use skip-tracing tools to locate customers or collateral when needed.
Review accounts for repossession when necessary, following company guidelines and mitigating factors.
Work toward department goals by helping reduce delinquency rates and maintaining quality and compliance standards.
Manage a high volume of calls in a fast-paced, supportive team environment.
Protect confidential information related to customers, accounts, and company operations.

Benefits

Medical, Dental, and Vision benefits
Life Insurance and Long-term disability plans
Flexible Spending Account
401K matching
Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
Wellness Programs
Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
Career Path Opportunities
Discounts on Parks, Museums, Movie Tickets, and Attractions
Annual Flu Shot
Paid Vacations Days
Paid Sick days
Paid holidays
HGym (available in our Los Angeles, CA & Dallas,TX office)
Rental Car Discounts, Dell Member Purchase Program
UKG Wallet