24/7 Restaurant Supervisor

Monarch Casino & Resort•Black Hawk, CO

21d•Onsite

About The Position

Overview Job Title: 24/7 Restaurant Supervisor Salary: $56,485 + Status: Full Time Shift: Varies There are many great advantages to working in our restaurants: Free Hot Meal per shift Non-smoking environment Subsidized transportation Working in and around the various restaurants and the casino floor Work with Elevated ingredients Advancement opportunities

Requirements

Must be at least 21 years of age and able to obtain and maintain a Colorado Support Gaming License.
Minimum 1-2 years previous F&B Supervision/Management experience required in FOH operations or a relevant degree in hospitality program.
Problem Solving, Quality Control and Priority Assessment – Must evaluate current practices and processes; immediately recognize potential areas of conflict; and initiate ways to improve current business methods, quality of products and services provided to the guests.
Conflict management-An Assistant Manager must recognize a problem when it arises and be able to resolve it appropriately by using good judgment, tact, and initiative according to company policy and procedure. Requires the often-unbiased mediation skills to handle conflicts at all levels of supervision, as well as the ability to negotiate effectively.
Information Gathering-Must identify and utilize internal and external sources to improve and maintain the company’s objectives.
Sales Techniques and Guest Influence-Must understand products and services, develop new prospects for opportunity, and understand guest needs clearly. Must also possess substantial experience and remain current in state-of-the-art sales methods. Must set and meet sales goals.
Understands measurements of liquid and weight and temperatures
Ability to work in a high-volume, sometimes loud, and ever-changing environment
Basic to intermediate computer knowledge
Must possess excellent guest service and communication skills with the ability to deal with guests.
Ability to speak and write English.
Ability to communicate information through spoken words and sentences that others will understand
Ability to read and understand information and instructions presented in writing.
Must be able to stand for the duration of the shift.
Must be able to bend, stoop, and continuously use hands.
Ability to push and pull up to 25lbs pounds and occasionally up to 45lbs
Ability to work all shifts, including weekends and holidays when needed.
Successfully pass a pre-employment criminal background check and drug screen.

Responsibilities

Interviewing, disciplining, developing/training and scheduling of staff.
Lead team member shift meetings.
Monitors and supervises shift activities, opening and closing duties.
Interacts with guests to resolve any guest issues.
Works with other supervisors to facilitate a pleasurable dining experience for guests.
Fills in for line staff when required.
Demonstrates proactive leadership skills.
Communicates well with guests and team members in a team environment.
Must facilitate repeat business through pleasurable dining experiences.

Benefits

Not only does Monarch offer a luxury experience for guests we offer luxury benefits to our Team Members as well!
Full Time Team Members (30+ hours) will enjoy the following benefits and perks:
Paid Time Off
6 Observed Holidays and Holiday Pay
Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match
Part Time and Full Time Team Members (TMs) will enjoy the following benefits and perks:
1 Free Hot Meal per shift and Unlimited Coffee, Tea, Soft Drinks
Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week
80% Subsidized Bus Transportation Options
Free Covered Parking
Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year)
Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions
Career Development and Advancement Programs
Team Member Anniversary Recognition (earn resort credit, vacation trips and more!)
Team Member Hotel, Retail and Spa Discounts
Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com . As a Team Member of Monarch, we subsidize your bus transportation up to 80%!